Our Performance

We do a lot of work to review and improve the service that we offer our customers by continually monitoring and analysing how we are performing.

Please find below our latest quarterly reports, showing how we are performing in each service area. These results are scrutinised by your Area Panel.

We also report our performance to Shropshire Council as part of our management agreement.

There are lots of ways that you can get involved to help us monitor and improve the services we deliver (follow the links below). This includes giving us your feedback good or bad by taking part in our telephone satisfaction surveys or by simply by completing our online feedback form (see link below).

Survey of Tenants and Residents - Housing Satisfaction Survey (STAR survey)

Every two years we send a customer satisfaction survey to all our customers including, shared owners and leaseholders, in this survey we ask you to tell us what you think of our services and where we can make improvements. Thank you to everyone who took time to complete this survey, we have made many changes to our services as a result of this feedback. 


Customer Satisfaction - Survey of Tenants and Residents