You can report a repair to us in a number of ways, but the best way to report a repair is to contact us direct via telephone on


0333 32 12 200


If you are calling outside of these hours for emergency repairs only, your call will be diverted to our out of hours provider.

This is essential if your repair is urgent.

Our repairs staff are available Monday to Thursday 08:45am - 5pm and 08:45am - 4pm on a Friday. (Please note all calls are recorded and monitored for training purposes).

Emergency repairs out of hours

For emergency out of hours calls, please call 0333 32 12 200 where your call will be diverted to our out of hours provider.

Online Form (24 hours a day, 7 days a week)


You can complete the online form below and we will get back to you with an appointment. If it's an emergency please call us direct, using the telephone number above.

In person, at one of Shropshire Councils Hub


Bridgnorth Area 

Oswestry Area 
Bridgnorth Library,
Listley St,
WV16 4AW

The Hub, Oswestry Library,
Arthur Street,
SY11 1JR

You can also report a repair at any Shropshire Council customer service point. Please follow this link to find your local customer service point.

Who will carry out my repair?


In some cases when you report a repair we may have to send out one of our inspectors to make a decision on the type of work required, for instance in the case of condensation or damp. If this is the case you will be told when you contact us.

Dependent on the nature of works there may be occasion when the repair has to be carried out by a specialist contractor working on our behalf.

Everyone who works for, or on behalf of STAR Housing carries an identity card. You should insist that you are shown one before allowing anyone to enter your home. Never let anyone into your home, without first checking their identification. If you are in doubt about the identity of a caller do not let them in, and call your local repairs office. Our staff will be happy to wait while you do this.

Rechargeable repairs


There may be occasions when we will recharge you for the call out and the cost of the repair; for example, if you lose your keys, resulting in the need for a lock change

Report a Repair Online Form
About the repair (please give us as much information as possible)
Let us know the best days for access