You can report a repair to us in a number of ways, but the best way to report a repair is to contact us direct via telephone on

 

0333 32 12 200

 

If you are calling outside of these hours, for emergencies only, please call our out of hours provider 'Dora' on 01323 636215.

This is essential if your repair is urgent.

Our repairs staff are available Monday to Thursday 08:45am - 5pm and 08:45am - 4pm on a Friday. (Please note all calls are recorded and monitored for training purposes).

Emergency repairs out of hours


If you are calling outside of these hours, for emergencies only, please call our out of hours provider 'Dora' on 01323 636215.

Online Form (24 hours a day, 7 days a week)

 

You can complete the online form below and we will get back to you with an appointment. If it's an emergency please call us direct, using the telephone number above.

In person, at one of Shropshire Councils Hub

 

Bridgnorth Area 

Oswestry Area 
Bridgnorth Library,
Listley St,
Bridgnorth
WV16 4AW

The Hub, Oswestry Library,
Arthur Street,
Oswestry
SY11 1JR

 
You can also report a repair at any Shropshire Council customer service point. Please follow this link to find your local customer service point.

Who will carry out my repair?

 

In some cases when you report a repair we may have to send out one of our inspectors to make a decision on the type of work required, for instance in the case of condensation or damp. If this is the case you will be told when you contact us.

On occasion we may issue some repair jobs onto our overflow contractor.
Everyone who works for, or on behalf of STAR Housing carries an identity card. You should insist that you are shown one before allowing anyone to enter your home. Never let anyone into your home, without first checking their identification. If you are in doubt about the identity of a caller do not let them in, and call your local repairs office. Our staff will be happy to wait while you do this.

Rechargeable repairs

 

There may be occasions when we will recharge you for the call out and the cost of the repair; for example, if you lose your keys, resulting in the need for a lock change

Report a Repair Online Form
Title
About the repair (please give us as much information as possible)
Let us know the best days for access