No one wants damp and mould in their home and during the winter colder, wetter weather can cause condensation, mould and damp to be worse. On this page you can find the difference between condensation and damp and how you can prevent and treat. Having a warm home is the best way to protect your property from being at risk however, this winter we understand that many people are worried about managing to do this. If you are worried about paying energy bills, please contact our team, support is available.

We don’t want anyone living with damp and mould and there are things we can all do to prevent and deal with it. Have a look at our useful guide to find out how you can spot the signs of mould and damp, how to prevent and how to treat.

Download The Booklet Here

We also have a helpful video on how to tell the difference between Condensation and Damp – click here to view.

We treat damp and mould requests as priority, so please report any concerns to us on 0333 32 12 200, email us at or report a repair directly on our website here.