Who we are

We are an Arms Length Management Organisation (or ALMO for short). 
We have a 10 year management agreement with Shropshire Council to manage the homes, tenancies and neighbourhoods of the Council houses, flats, bungalows and garages in the Oswestry and Bridgnorth area.

Our role includes collecting rent, ordering repairs and making improvements to all housing. But Shropshire Council still owns all the homes

Shropshire Council pays Shropshire Towns and Rural Housing a fee to manage the housing.

We were set up in 2013 and are a Shropshire Council owned company.

Our Values show who we are and are embedded in all that we do

We will be enterprising

  • We don’t want to stand still; we want to welcome new ideas.
  • We’ll challenge ourselves to think differently and be innovative.
  • We want the people who live and work in our communities to get outstanding services and communities.

 

We will act with integrity

  • We are committed to being open and honest, and will hold ourselves and others to account.
  • We will use our resources in areas that people have said are a priority.
  • We know there are difficult decisions to take, we will address these issues and explain how we reach our conclusions.
  • We will consult and listen to residents before we address issues and explain how we reach our conclusions.

 

We will take responsibility

  • If we promise something we will deliver it. 
  • We will always stand by our actions and be accountable.
  • We will listen to all of our customers and be non-judgemental in our approach.

 

We will be reliable and supportive

  • We will help residents in our communities to be confident and achieve. 
  • We will be dependable and reliable and listen to the concerns in our neighbourhoods. 
  • We will be welcoming and approachable recognising that everybody is an individual.

 

We will use our resources wisely

  • We recognise that we work in a challenging economic environment that makes us more determined to ensure our money and people are used in the best possible way. 
  • We will be organised but flexible and provide a professional service that provides value for money. 

These link into our Business objectives

Running our Business Effectively

Delivering Quality Homes

Developing Vibrant Communities

Developing Quality Customer Services

 

Read more in our Business Plan 2016-2019
Read our Service Standards