We are asking for your cooperation whilst we look to resume our full repairs service. Please be mindful to maintain social distancing with our staff and wherever possible stay in an alternative room whilst they complete your repair.
Please note we are still unable to carry out non-essential meetings and appointments at this time.
The safety and wellbeing of STAR Housing customers is very important to us.
We would also like you to tell us if you are self isolating because of Coronavirus.
For more Information
Do you want online access to your rent account, so you can check your rent payments?
Do you want to be able to double check when your repair appointment is booked in?
Would you like to check who your Housing or Rents Officer is?
You can have access to all this information from your mobile, tablet or computer by simply setting up an online account on our Tenant Portal.
All you need to create your account is an email address and your Tenancy Reference Number (which can be found on the top right hand side of your rent statement).
Sitting underneath our Board is a group of customers who offer a customer perspective on our services. They are consulted about proposed changes to policies and procedures and carry out scrutiny of our services.
The Panel also award Community Chest Funding to projects which benefit the community and our customers.For more information about Our Area Panel
We have a Community Chest Fund available to groups and for activities that can benefit our customers. We offer up to £750 for a wide variety of activities to invest in vibrant communities by making them Greener, Safer, Cleaner or more United.
We publish information on how we are performing every three months, so you can keep track of how we are doing.
Why not read our Annual report detailing how we have performed during the financial year including customer satisfaction.Find out more about our performance
We follow Policies, Procedures and Strategies to ensure we offer our customers a great service. These are available for you to read, so you know what you can expect from us.Read our policies