'Listening to our residents, together we create quality homes and vibrant communities'



We wanted to update you on our services, following the lifting of many Government restrictions on Monday, July 19.


While we are pleased to be slowly returning to life as normal, as always, our main priority continues to be the safety of our customers, colleagues, and contractors.


We have now returned to a full repairs service, however, we still require you to tell us if you are self-isolating because of Coronavirus. 


We are also pleased to be able to safely open your communal rooms within the Independent Living Schemes again, please speak to your Housing Support Officer for further details.





About Us

We are Shropshire Towns and Rural Housing Ltd or STAR Housing, we are responsible for managing the Council homes in Shropshire.  

Tenant Portal

Do you want online access to your rent account, so you can check your rent payments? 

Do you want to be able to double check when your repair appointment is booked in? 

Would you like to check who your Housing or Rents Officer is? 

You can have access to all this information from your mobile, tablet or computer by simply setting up an online account on our Tenant Portal.

All you need to create your account is an email address and your Tenancy Reference Number (which can be found on the top right hand side of your rent statement). 

Please follow this link to register or access your account 

Our Area Panels

Sitting underneath our Board is a group of customers who offer a customer perspective on our services.  They are consulted about proposed changes to policies and procedures and carry out scrutiny of our services. 

The Panel also award Community Chest Funding to projects which benefit the community and our customers.

For more information about Our Area Panel

Our Community Chest

We have a Community Chest Fund available to groups and for activities that can benefit our customers. We offer up to £750 for a wide variety of activities to invest in vibrant communities by making them Greener, Safer, Cleaner or more United. 

For more information about Our Community Chest

Our Performance

We publish information on how we are performing every three months, so you can keep track of how we are doing. 

Why not read our Annual report detailing how we have performed during the financial year including customer satisfaction.

Find out more about our performance

Our Policies

We follow Policies, Procedures and Strategies to ensure we offer our customers a great service. These are available for you to read, so you know what you can expect from us.  

Read our policies