It's simply an expression of dissatisfaction about the service provided by us in the last six months. This includes any issues with our staff, actions, or lack of action that have affected you or a group of residents. We take your complaints seriously and want to work with you towards a resolution.
To read our Complaint Handling Policy please visit the 'Our Policies Page'
If we are unable to resolve your complaint, the Housing Ombudsman service can help you. They may be able to assist you in resolving the issue with us or your landlord. Before approaching the Housing Ombudsman, we encourage you to make use of our complaints process to give us the opportunity to fix the problem. For more information on the Housing Ombudsman service, visit their website or check out the resident leaflet.
To see an overview of recent complaints click here