Repairs - your responsibilities

Some things are our responsibility to fix and some are yours, as the tenant. Your tenancy agreement gives a lot of detail on this, but below, you will find an overview.  

Your responsibilities include:

Keeping your home in reasonable condition  Replacement of light bulbs, fluorescent strips and starters – except in communal areas. Replacing or repairing damaged internal doors Fitting draught excluders

Internal decoration 

Clearing minor blockages to sinks, baths wash hand basin and toilets  Deliberate damage Repairs to gates and fencing (not fitted by us)
Replacing toilet seats Repairs to domestic appliances such as dishwashers, washing machines etc. Door Bells  Sheds – not outbuildings
Minor plastering cracks and chips Renewal drawer handles Servicing tenants own appliances such as gas fires Telephone points and sockets
Gardens, trees and hedges Putting up curtain rails (but not battens) Sweeping chimneys for open fire TV aerials unless you are on a communal aerial system
Replacement of hat and coat hooks Easing and refitting internal doors after carpets have been laid Re-setting at fuse board the circuit protection switches (MCB or RCD) Cracked or broken glazing 
Washing lines – except for communal areas and sheltered schemes Laminate flooring – to include reinstatement after essential repairs have been carried out Clearing leaves from external gullies or grids Paving other than the main path

Where damage has been caused by a third party who is not a member of the household, or visitor, for example, a break in or vandalism, the resident will not be recharged the cost of the repair as long as the resident has reported the crime to the Police and obtained a crime reference number.