Following a condition survey carried out in your home, the Surveyor will decide if your kitchen or bathroom are in poor condition. If so, you will be added to our replacement programme.

The decision to upgrade either the kitchen or bathroom is based on the condition survey results and the Decent Homes Standard which generally states that:

Kitchens need to be in poor condition and over 30 years old.

Bathrooms need to be in poor condition and over 40 years old.

In certain circumstances, both may be done at the same time.

Frequently asked questions

How do I know when my kitchen / bathroom will be replaced?

If you are on the replacement programme, you will be sent a letter with a pre-paid envelope informing you that you are on the programme. There will be a tear off slip for you to complete to let us know whether you would like to have the work done. If we do not receive the slip it is assumed you do not want the replacement.

You will then be contacted by our contractor to arrange a convenient date for a survey to take place and for you to choose the colours for you replacement kitchen or bathroom.

After the survey our contractors will then give you a date for the work to start and advise you of what you need to do in advance of the work.

How long does the work take?

It normally takes 12 working days for a kitchen replacement and 7 working days for a bathroom replacement

Do you do both the kitchen & bathroom at the same time?

Normally one room is done at a time to ensure you have access to facilities.

Will I be without cooking facilities?

You will not be without cooking facilities and will have a water supply available. In the event of the cooker being disconnected for a night you will be provided with a small portable cooker /microwave.

Is there a choice of design, colour for kitchen units & worktops?

All replacement kitchens are currently made by Howdens and we use their Greenwich range. There is a choice of Greenwich Light Oak or Greenwich Grey units

• Matt Laminate worktops in Oak or black granite
• Nonslip flooring in a choice of cream or grey
• All units have stainless steel effect handles
• Splashback are 100 mm square white tiles
• A humidstat extractor fan is fitted
• Kitchens are painted with emulsion paint

What is included in the bathroom replacement?

• Houses  - we remove the bathroom completely and replace with a new bath, hand basin, w.c. and over bath shower.
• A humidistat extractor fan is fitted
• Nonslip flooring in a choice of cream or grey colour.
• Bathrooms are painted with emulsion paint.

Bungalows or Ground floor flats are now fitted with Level Access Showers

Will I be without a toilet or washing facilities?

No there will be a connected W.C. at the end of each working day.