Important information about Coronavirus

The safety and wellbeing of STAR Housing customers is very important to us. 

We are regularly reviewing the official advice regarding the coronavirus pandemic and considering how we can keep everyone as safe as we can and what you can do. 


The situation can change very quickly so we will post updates about any changes on our social media pages  and here on our website. 

For our Facebook page click here 

For our Twitter page click here 


What you need to do - 

There has been changes to Government advice as we move through restriction lifts and gain more information. But is is important to continue to follow guidelines so can all help to control the virus if we all stay alert. This means you must:

  • Stay at home as much as possible
  • Work from home if you can
  • Limit contact with other people
  • Keep your distance if you go out (2 metres apart where possible)
  • Wash your hands regularly


It is important to follow the NHS guidance on hygiene and washing hands - 


There is also a easy read guide from The Government with advice and information which can be found here


Victim Support have also provided some key information to protect people from scams and fraud due to Coronaviris. This can be found here 


We know that our communities support each other and if you are well and able to do so please consider checking in on your immediate elderly and vulnerable neighbours over the phone or online.  If you are concerned about anyone you know please let us know on 0333 3212 200. 


Repairs Service Update 


We are carrying out a full repairs service even through a second lockdown. Please report any repairs in the usual way by calling our contact centre on 0333 3212 200 or using our website.  If the repair is inside your home, please ensure you maintain social distancing when our operative attends, and where possible please remain in an alternative room whilst the repair is carried out. If you or a member of your household is showing symptoms associated with Coronovirus please advise the call handler when reporting your repair. 


STAR Housing also have a duty to protect our staff so we are asking for your co-operation to do this through implementation of the following measures: 


  • We have cancelled non-essential meetings and appointments.  This includes activities in the community rooms that we manage.  We have closed our community rooms until further notice.   


  • All of our offices are now closed to the public.  If you need urgent help and advice please call 0333 3212 200


We know that some people may be experiencing difficulty with their financial situation.  If you require support or advice at this time or you are worried about paying your rent please call us on 0333 3212 200.


If you are self-distancing or in self-isolation please let us know on 0333 3212 200 in order for us to keep in touch and provide the most appropriate service to you and ensure that you have any support that you require. 


Shropshire Council are now able to provide help and support to people who are struggling to afford food and other essentials due to COVID-19.  If you, or someone you know is finding it difficult to pay for some of your essential costs due to COVID-19 then please call 0345 678 9078 


Shropshire Council, along with other key partners across the county, are reassuring victims of domestic abuse that help and support is available to them. 

Shropshire Council First Point of Contact (FPOC)

  • Adult social care and safeguarding concerns – 0345 678 9044
  • Safeguarding children: access to Compass, children’s social care Front Door and targeted early help – 0345 678 9021


Please take care and bear with us in dealing with this unprecedented emergency situation. 


Smoking and Coronovirus

If you smoke, quitting is always the best thing you can do to improve your health. The evidence on smoking and Coronovirus is still emerging, but the World Health Organisation, Government, Public Health England have all encouraged smokers to quit to avoid potential risks and to help keep healthy during lockdown.

Smoking of any kind;

  • Damages the lungs and weakens the immune system - this makes it more likely that smokers will get complications and take longer to recover from illnesses;
  • Increases your risk of getting other health problems such as heart disease, stroke, cancer and lung disease at a time when we all want to keep out of hospital as much as possible, 


It can take multiple attempts to quit successfully but evidence shows you're much more likely to quit with the free advice and support of a local stop smoking service. For support, advice and free tools to quit smoking visit or


Useful links

Support Services - Interactive Maps

Information about Coronavirus and Social Distancing

Public Health - What you need to know 

Coronavirus and Claiming Benefits

Coronavirus and Your Money

Coronavirus and Domestic Abuse 

Preventative Fire Safety During Coronavirus