Important information about Coronavirus

The safety and wellbeing of STAR Housing customers is very important to us. 

We are regularly reviewing the official advice regarding the coronavirus pandemic and considering how we can keep everyone as safe as we can and what you can do. 


The situation can change very quickly so we will post updates about any changes on our social media pages  and here on our website. 

For our Facebook page click here 

For our Twitter page click here 


What you need to do - 

There has been changes to Government advice as we move through restriction lifts and gain more information. But is is important to continue to follow guidelines so can all help to control the virus if we all stay alert. This means you must:

  • Stay at home as much as possible
  • Work from home if you can
  • Limit contact with other people
  • Keep your distance if you go out (2 metres apart where possible)
  • Wash your hands regularly


It is important to follow the NHS guidance on hygiene and washing hands - 


There is also a easy read guide from The Government with advice and information which can be found here


Victim Support have also provided some key information to protect people from scams and fraud due to Coronaviris. This can be found here 


We know that our communities support each other and if you are well and able to do so please consider checking in on your immediate elderly and vulnerable neighbours over the phone or online.  If you are concerned about anyone you know please let us know on 0333 3212 200. 


STAR Housing also have a duty to protect our staff so we are asking for your co-operation to do this through implementation of the following measures:

  • We will only be carrying out emergency repairs for a time.  An emergency repair is a problem that creates an immediate risk to safety, security or health.  If you have an emergency repair please call our contact centre on 0333 3212 200 in the usual way.  Please report emergencies even if you are self-isolating or taking social distancing measures as we will need to review appropriate measures if we need to visit you.


  • For all other repairs and improvement works we would ask that you contact us via email on  We will contact you when we are able to carry out your work.


  • We have cancelled non-essential meetings and appointments.  This includes activities in the community rooms that we manage.  We have closed our community rooms.   But All closures are clearly signposted. 


  • All of our offices are now closed to the public.  If you need urgent help and advice please call 0333 3212 200


We know that some people may be experiencing difficulty with their financial situation.  If you require support or advice at this time or you are worried about paying your rent please call us on 0333 3212 200.


If you are self-distancing or in self-isolation please let us know on 0333 3212 200 in order for us to keep in touch and provide the most appropriate service to you and ensure that you have any support that you require. 


Shropshire Council, along with other key partners across the county, are reassuring victims of domestic abuse that help and support is available to them. 

Shropshire Council First Point of Contact (FPOC)

  • Adult social care and safeguarding concerns – 0345 678 9044
  • Safeguarding children: access to Compass, children’s social care Front Door and targeted early help – 0345 678 9021


Please take care and bear with us in dealing with this unprecedented emergency situation. 


Useful links

Information about Coronavirus and Social Distancing

Public Health - What you need to know 

Coronavirus and Claiming Benefits

Coronavirus and Your Money

Coronavirus and Domestic Abuse 

Preventative Fire Safety During Coronavirus