Important information about Coronavirus

The safety and wellbeing of STAR Housing customers is very important to us. 

We are regularly reviewing the official advice regarding the coronavirus pandemic and considering how we can keep everyone as safe as we can and what you can do. 


The government has removed the remaining domestic restrictions in England. There are still steps you can take to reduce the risk of catching and spreading COVID-19:


As from 24 February 2022, you will not be legally required to self-isolate if you test positive for COVID-19. However, you are still recommended to stay at home if you can and avoid contact with other people.

You will not have to take daily tests or be legally required to self-isolate following contact with someone who has tested positive for COVID-19.

The Test and Trace Support Payment Scheme will end. If you were told to self-isolate before 24 February you can still make a claim up to 6 April 2022.

Find out how to stay safe and help prevent the spread


Repairs Service Update 

We are carrying out a full repairs service. Please report any repairs in the usual way by calling our contact centre on 0333 32 12 200 or using our website (link at bottom of page). If the repair is inside your home, please ensure you maintain social distancing when our operative attends, and where possible please remain in an alternative room whilst the repair is carried out. If you or a member of your household is showing symptoms associated with Coronavirus please advise the call handler when reporting your repair.


We are proud to be keeping our service as operational as we can whilst following the latest government guidance.

Please bear with us if there is any disruption to our services. We, like everyone else, are under pressure and we apologise for any inconvenience to you. Thank you for your patience and understanding.


We know that our communities support each other and if you are well and able to do so please consider checking in on your immediate elderly and vulnerable neighbours over the phone or online. If you are concerned about anyone you know please let us know on 0333 32 12 200.

 Victim Support have also provided some key information to protect people from scams and fraud due to Coronavirus. This can be found here 

 We know that some people may be experiencing difficulty with their financial situation. If you require support or advice at this time or you are worried about paying your rent please call us on 0333 32 12 200.

If you are self-distancing or in self-isolation please let us know on 0333 32 12 200 in order for us to keep in touch and provide the most appropriate service to you and ensure that you have any support that you require.

Shropshire Council are now able to provide help and support to people who are struggling to afford food and other essentials due to COVID-19. If you, or someone you know is finding it difficult to pay for some of your essential costs due to COVID-19 then please call 0345 678 9078

Shropshire Council, along with other key partners across the county, are reassuring victims of domestic abuse that help and support is available to them. 

Shropshire Council First Point of Contact (FPOC)

  • Adult social care and safeguarding concerns – 0345 678 9044
  • Safeguarding children: access to Compass, children’s social care Front Door and targeted early help – 0345 678 9021


Useful links

Government Updates and Advice 

Advice and Information from Shropshire Council 

NHS Advice 

Coronavirus and your money 

Coronavirus and Domestic Abuse

Community Support in Shropshire (interactive map)