It has come to our attention that under very rare circumstances and in a very small number of cases, a part of the electronic circuit board of the Safeguard+ shower may develop a fault which could lead to overheating and a potential risk of electric shock or fire hazard.
If your shower is showing any signs of discolouration; you MUST stop using this immediately and contact Triton as below:
Only this model of Safeguard+ is affected:
Affected units start with the product code CSGP0 and have a date code stamp between 05/14 (May 2014) to 12/16 (December 2016). This date code is on the product rating label located on the underside of the product. (see image opposite)
Safeguard Rating Label
If you believe you have a Safeguard+ affected please contact Tritons Service team on free phone 0800 0154145.
They will then (if required) arrange a mutually agreeable time for a Triton engineer to call and carry out a safety inspection to check and correct any issues. This visit would be free of charge, will be undertaken by one of our qualified engineers and it should take no longer than 15 minutes to complete.
Alternatively your contact details can also be emailed directly to firstname.lastname@example.org at any time or you can fill in this simple form and Triton will call you back. It is important to leave a valid daytime telephone number for the team to make contact on.
Any heat build up occurs gradually and is noticeable with a distinct overheating smell.
You should check the casing top to see if there are any signs of discolouration. If there is none, then you can continue to use the shower.
Please continue to ensure that any vulnerable people are not left showering alone and that user instructions continue to be followed.
Thank you for your co-operation. No other Triton shower is affected.