Neighbour disputes are often caused by misunderstandings and may be sorted out by talking to each other and reaching a compromise before you contact us. In most cases we will expect you to have tried to resolve this matter yourself before contacting us. If you are experiencing a problem with a neighbour:
Mediation is often a very effective way of resolving neighbour disputes. It allows both parties to discuss the problem and the possible causes and encourages the parties to agree a way forward. The mediation process is managed by an independent professional and takes place on neutral ground. You don‘t have to meet with the other party, but it is encouraged as it helps to achieve a successful outcome.
Restorative Justice – Restorative justice brings those harmed by crime or conflict and those responsible for the harm into communication, enabling everyone affected by a particular incident to play a part in repairing the harm and finding a positive way forward. All parties need to want to repair the relationship and move forward. All parties would attend our offices and the session would run as a formal meeting chaired by an impartial member of staff trained in Restorative Justice.
We consider mediation or restorative justice to be the best solution if the problem is caused by someone’s lifestyle and there is no evidence of a breach of tenancy conditions.
We advise you to consider mediation carefully, because if you unreasonably turn it down your complaint will be closed and we will be unable to take any further action.