Anti Social Behaviour

We are committed to providing a safe and secure environment by providing a responsive and positive action to our tenants and others in the communities when they experience Anti-Social Behaviour (ASB).

Your tenancy agreement describes anti-social behaviour as any behaviour that is likely to intimidate or cause distress, alarm, nuisance and annoyance to other people or causing damage to the property.

We proactively encourage neighbours to get along with each other, building good relationships and ensuring that our neighbourhoods are peaceful places in which to live. However, we recognise that sometimes tensions arise and relationships can break down, often as a result of anti-social behaviour.

The list below gives examples of what would be classed as anti-social behaviour:

  • Violence or threats of violence
  • Arguing and shouting
  • Arson
  • Criminal activities such as selling drugs, storage of stolen goods, arson and burglary
  • DIY activities at unreasonable hours
  • Domestic abuse
  • Drug, alcohol or substance misuse
  • Excessive noise from a radio or television
  • Failure to control children living in the property
  • Fighting
  • Hate Crime
  • Loud banging noises and doors slamming during unsociable hours.
  • Noise nuisance or damage caused by pets
  • Offensive behaviour including offensive drunkenness
  • Offensive graffiti
  • Playing ball games close to someone else's home
  • Playing loud music
  • Unwanted congregations of people or children / Rowdy behaviour
  • Vandalism to STAR Housing or other’s property including communal areas
  • Verbal abuse


How we deal with ASB:

In the first instance, there is an expectation for you (the tenant) to take reasonable steps to resolve matters through peaceful negotiation.  This is often the best way to address problems.  

We may ask you to evidence the actions you have taken, before we become involved.

If our intervention is required:

  • We will discuss with you how best to manage your complaint and may ask you to complete log sheets with the date, time, duration and nature of the problem, which may then be used as evidence in court.
  • We will contact the relevant people involved to make them aware and give them opportunity to respond to the allegations.
  • We will warn people if they are breaching their tenancy conditions, and this will hopefully prevent further problems.
  • All complaints will be treated in confidence up until enforcement action is required at which point you may be called as a legal witness.


Noise Nuisance

Can cause problems, depending volume levels, duration, frequency of occurrence, time of day or night, or whether it is high or low-pitched.  We all make living noise, but sometimes this affects others, particularly tenants flats, as noise and vibration travels through walls, floors and ceilings. Unsociable hours are classed as any noise between the hours of 11pm and 7am and we advise you not to lay laminate or wooden flooring in flats.

Please be considerate to your neighbours. Think about whether the noise you are making could cause a nuisance.  Simple measures such as closing doors and windows can reduce noise levels significantly. Below is a list of other ways of minimising noise nuisance when using Radios, TV’s and stereos:

  • Keep the volume as low as possible, especially late at night.
  • Set the bass control at a low level, as the bass beat can be particularly irritating.
  • Do not place speakers on adjoining walls. Elevate speakers from floor positions to avoid noise transference.


Household appliances:

  • Place appliances away from adjoining walls.
  • Put washing machines on a solid floor or place on a carpetor rubber mat to reduce vibration.
  • Try to do louder jobs during the day, such as using power tools, and do quiet work in the evening.



  • Do not rev the engine excessively or leave the engine running.
  • Keep the stereo volume down and close car windows.
  • Do not ride mini-motos on open spaces near houses.
  • Park sensibly, do not obstruct pavements, pathways or driveways.


Outside noise:

  • Keep your music low so it cannot be heard beyond your boundary.
  • Ensure children playing outside do not cause excessive disturbance, such as throwing or kicking balls against your neighbours’ walls or fences.
  • Warn your neighbours if you are having a party and do not allow it to continue after 11pm.
  • Keep noise to a minimum and go indoors as it gets later In the evening.

If you are experiencing Anti-Social Behaviour it is up to you to report this to us or Shropshire Council

How to report Anti-Social Behaviour

If you have been affected by anti-social behaviour and would like to report it complete our online form by clicking on the button below, or simply have an informal chat about the options available and how we can help, please get in touch with your local Neighbourhoods Team on our one number.

Alternatively you can report Anti Social Behaviour to the Shropshire Safer Stronger Communities Partnership on:

0345 678 9020