Money Advice Services

We understand that managing your finances can sometimes feel overwhelming—especially when unexpected costs arise or your income changes. If you're finding it difficult to stay on top of things and would prefer to speak to someone other than your Income Officer, you're not alone—and there is support available.

Our Income and Tenancy Sustainment Team is here to help you take control of your finances and feel more confident about your money. Whether you're worried about rent, juggling bills, or unsure what benefits you might be entitled to, our team can guide you in the right direction.

We also work closely with a number of trusted organisations that offer free, confidential advice on debt, benefits, budgeting, and more. These services are here to empower you with the tools and knowledge to make informed decisions and sustain your tenancy.

Explore the support options below and take the first step towards feeling more in control.

National Debtline

Call National Debtline on 0808 808 4000, Monday to Friday: 9am – 8pm, Saturday: 9:30am -1pm.
Webchat with an adviser, Monday to Friday 9am – 8pm and Saturday 9:30 am – 1pm. This is the fastest way to speak to a specialist adviser.
Use their online tool to get debt help now.
Visit www.nationaldebtline.org for useful information, example letters and debt advice fact sheets.

Citizens Advice Page

Call Adviceline on 0800 144 8848. Adviceline is available between 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day. It’s not available on public holidays.
You can talk online about a debt problem between 8am and 7pm, Monday to Friday.
Visit www.citizensadvice.org.uk for further information.

StepChange

Contact the UK’s leading debt charity on 0800 138 1111 (Monday to Friday 8am to 8pm and Saturday 8am to 4pm) to get expert debt advice and fee-free debt management to help you tackle your debts.
Visit www.stepchange.org for further information.