STAR Housing are backing a new Government campaign that aims to ensure those living in social housing who have issues with their home know their rights, know how to complain, and feel empowered in the knowledge that their voice will be heard.

The Make Things Right campaign highlights that if you live in social housing, your landlord is responsible for fixing issues including damp and mould, leaks, broken locks or changes you need to your home if you’re disabled. Landlords can also help with anti-social behaviour.

Know the three steps to get an issue fixed….

Step 1. Report it to us, then, if it is not fixed…

Step 2. Complain through our complaints process, and if you’re not happy with the final response …..

Step 3. Escalate your complaint to the Housing Ombudsman.

The Make Things Right campaign states that the Housing Ombudsman is impartial, will investigate fairly and can order your landlord to take action. If the Ombudsman has ruled against a landlord, they must show they are taking action within 6-8 weeks. Last year, the Ombudsman ordered landlords to pay over £1million in compensation to residents.

Reporting issues and making a complaint to STAR Housing

Report a repair

Report damp and mould

Report anti social behaviour

Make a complaint

Contacting the Housing Ombudsman

The Housing Ombudsman Service is a free service that looks at customer complaints.

You can contact them if you’ve made a complaint with us, and you’d like some independent advice and guidance.

Post: Housing Ombudsman Service, PO Box 152, Liverpool, L33 7WQ

Telephone: 0300 111 3000





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