Repairs and improvement works
As of Tuesday 5 January 2021, national lockdown restrictions apply to all regions across England. Learn more on the Government's website
The safety and wellbeing of our customers, staff, partners, and the public remain our top priority. We are monitoring the situation very carefully and regularly review our services in line with Government guidance. Our focus is to ensure the continued provision of essential services while limiting the opportunity for the spread of infection.
We are keeping in touch with customers by phone, email, or by video call where possible.
We are monitoring the situation closely and will adapt how we provide our services in line with current advice from the Government and Public Health England (PHE).
The link below will take you to the latest updates from Shropshire Council’s Director of Public Health, links to national public information, advice, and guidance. It is a live site, with information being added all the time, so please check back regularly.
When you contact us, we will ask you some simple questions to determine the level of risk to you, our staff, and our partners from coronavirus. We are doing this for all our customers, so please don't be offended, and please do answer honestly.
If you have already reported a repair, you do not need to report it again; we will contact you to arrange an appointment. Please only contact us again if your repair has become an emergency.
You can still report new repairs to us via our website or by email, or by phone. As a precautionary measure, please only contact us to report a new essential repair or if your previously reported repair is now an emergency. If your request or enquiry isn't essential, please consider contacting us at another time.
Thank you for your co-operation