This TPAS Involvement Week, we’re proud to shine a light on one of our dedicated Scrutiny Panel members: Peter.
Peter’s journey to STAR Housing hasn’t been easy. After a serious operation left him blind, he returned to the UK from the Philippines facing uncertainty and needing urgent support. Thanks to the council’s homeless team and social services, Peter was placed in temporary accommodation before moving into a permanent home supported by STAR Housing. He describes the experience as “life-changing” — staff helped him feel safe, settle in, and made adaptations to his home to support his independence.
Since then, Peter has undergone an eye transplant and regained some sight in one eye. Now, he’s giving back by helping shape services as part of our Scrutiny Panel.
Why did Peter join the Scrutiny Panel?
“When I was in a difficult place, I was treated with dignity and care. Now, I want to help make sure others get that same support.”
What does he enjoy about being a Scrutiny Panel member?
“I find it really rewarding. We get to speak to staff, visit properties, and ask questions. It’s great seeing how seriously STAR takes our feedback.”
What does being part of the panel mean to him?
“You feel like your voice matters. It’s not just talking - changes really happen because of what we say.” Peter believes being on the panel gives
customers a real say in how services are delivered - and he’s proud to be part of something that helps shape a better future for everyone.
Peter’s story shows how involvement makes a real difference. Being part of the Scrutiny Panel isn’t just about attending meetings — it’s about influencing decisions, getting involved, improving services and making sure customers’ voices are heard at every level.
TPAS Involvement Week is a great reminder that housing works best when customers and landlords work together. If you’d like to learn more about how you can get involved, visit our Get Involved page or contact us directly. Together, we can create homes and communities that truly meet people’s needs.
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