Explore the New STAR Housing Customer Portal

The new STAR Self Service Portal (SSP) is here — making it easier than ever to manage your tenancy, anytime, anywhere.  

With the SSP, you can:  

• View and manage your rent account  
• Report and track repairs  
• Update your personal details  
• Let us know if someone is moving in/out
• Report ASB
• Make a complaint/compliment

Whether you're checking your rent balance or booking a repair, everything you need is now just a few clicks away.

Customers using the old Tenant Portal are encouraged to move over to the new SSP as the old Tenant Portal will be closed at the end of the calendar year.

Get Started Today  

Use the link below to visit our new portal:  

STAR Self Service Portal

Need Help Accessing the Portal?  

If you need help registering, logging in, or navigating the portal, please get in touch — we’re here to support you every step of the way.  

Call us on 0333 32 12 200  
Email enquiries@starhousing.org.uk