Our offices will be closed over the festive period. If your enquiry isn’t urgent, the quickest way to reach us is through our website or Tenant Portal.
From Christmas Eve, our Out of Hours team will be available throughout the break to help with emergency repairs. If your repair isn’t urgent, please report it online and we’ll pick it up when we return.
For emergency repairs , call 03333 212 200.
You can report routine repairs online at any time:
Report a Repair Form
Log in anytime to check your rent balance, make payments, report repairs or update your contact details:
Tenant Portal
You can make rent payments using the guidance on our website:
Paying Your Rent
If your enquiry relates to a complaint, please email complaints@starhousing.org.uk
or submit your complaint using our Contact Us Form.
For FOI requests, please email foi@starhousing.org.uk
Normal services resume on Monday 5 January at 8:45am.
We hope you have a safe, warm and enjoyable Christmas and New Year.
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