Welcome to the STAR One Voice Customer Forum. This is where you can get involved in customer consultations and help shape the future of our services.
We’re reviewing our Responsive Repairs Policy and want to hear from you. This policy sets out how repairs are managed, what STAR Housing is responsible for, what tenants are expected to do, and how we support vulnerable households.
We’d love your feedback — especially on communication, responsibilities, and how we respond to issues like damp and mould. Please take a few minutes to read through the policy and complete our short survey by following the link below. Closing date 6th June 2025.
Click here to read the Responsive Repairs Policy.
Click here to fill out the short survey.
