Thank you to everyone who took part in this year’s Big Check-In.
Whether you spoke with us at your door, came along to a drop-in session, answered a phone call, gave feedback in person or completed the Big Check-In survey online, your views are really important to us.
The Big Check-In gave us the chance to speak with customers across Shropshire, listen to feedback, check contact details and better understand what matters in our homes and communities.
The STAR team visited homes, attended community drop-in sessions and contacted customers by phone as part of the Big Check In week. These conversations help us understand what is working well, where we can improve and where customers may need extra help or follow-up.
This year, 1,751 STAR homes had a Big Check-In contact, representing 48.3% of homes that could have been visited.
The Big Check-In also helped us:
- create 323 new contact records
- update 284 existing contact records
- identify and act on 11 emergency repairs during the Thursday and Friday visits
- build a clearer picture of how customers would like us to keep in touch
Over the two years of the Big Check-In, 2,542 visits have now been completed with current tenants, meaning 66.27% of current tenancies have received a Big Check-In contact.
These results are about more than numbers. Every conversation and every survey response helps us learn more about customers’ experiences and make sure the information we hold is accurate and useful.
The feedback and information gathered will now be reviewed by teams across STAR Housing. Where follow-up is needed, this will be picked up by the right teams.
We’ll also be sharing more soon about what customers told us and what we’re going to do in response.
Thank you again to everyone who shared their views. Your feedback helps shape how we work and how we continue to improve services.
The Big Check-In is only the start. We’ll use what customers told us to help shape what happens next, and we’ll keep sharing updates as this work moves forward. Watch our short round-up below to see what The Big Check-In helped us achieve.
