Today marks the start of National Scrutiny Week, and we’re proud to launch our 2025/26 Annual Report, presented by members of our Customer Scrutiny Panel.
The report highlights our performance over the last year, the improvements we’ve made, and how customer feedback continues to shape our services. This year’s report is especially important because it is presented by customers who volunteer their time to scrutinise our services, challenge us to do better and help ensure the customer voice is at the heart of what we do.
We officially launched the Annual Report today at our Annual General Meeting (AGM), where we had the opportunity to thank the Customer Scrutiny Panel for their commitment, challenge and support throughout the year.
As part of this year’s report, the panel has helped present a special Annual Report video, which you can watch below. Alongside the video, we’ve also produced an Annual Report newsletter, giving customers an overview of our achievements, performance and priorities.
National Scrutiny Week celebrates the important role customers play in holding housing providers to account and helping shape services. We’re proud of the positive impact our Customer Scrutiny Panel continues to make and grateful for everything they contribute.
You can find the video, Annual Report newsletter and more information about our performance on our dedicated Annual Report webpage:
Over the coming weeks, all STAR customers will receive the Annual Report newsletter, either by email or in print, ensuring everyone has the opportunity to see how we’ve performed and learn more about the difference customer feedback is making.
Thank you to all members of our Customer Scrutiny Panel for their hard work and dedication over the past year. Their time, insight and commitment help us continue to improve services for customers across Shropshire’s towns and rural communities.
