We will be enterprising

• We don’t want to stand still; we want to welcome new ideas.
• We’ll challenge ourselves to think differently and be innovative.
• We want the people who live and work in our communities to get outstanding services and communities.

We will act with integrity

• We are committed to being open and honest, and will hold ourselves and others to account.
• We will use our resources in areas that people have said are a priority.
• We know there are difficult decisions to take, we will address these issues and explain how we reach our conclusions.
• We will consult and listen to residents before we address issues and explain how we reach our conclusions.

We will take responsibility

• If we promise something we will deliver it. 
• We will always stand by our actions and be accountable.
• We will listen to all of our customers and be non-judgemental in our approach.

We will be reliable and supportive

• We will help residents in our communities to be confident and achieve. 
• We will be dependable and reliable and listen to the concerns in our neighbourhoods. 
• We will be welcoming and approachable recognising that everybody is an individual.

We will use our resources wisely

• We recognise that we work in a challenging economic environment that makes us more determined to ensure our money and people are used in the best possible way. 
• We will be organised but flexible and provide a professional service that provides value for money. 

 Read more in our Business Plans - 

Business Plan 2020-2024

Business Plan 2019-2020 

Business Plan 2016-2019

Read our Service Standards 

We have a central office in Shrewsbury;

Ptarmigan House, Shrewsbury Business Park, Shrewsbury SY2 6LG