Next week, we’ll be out and about across our neighbourhoods as part of The Big Check In – a chance for us to speak directly with customers, listen to your feedback and make sure we’re providing the best possible service.
The Big Check In is all about conversation. We want to hear how things are going in your home, understand how we can improve, and make sure we’re communicating with you in the way that works best for you. This year, we’re particularly interested in hearing how you prefer to receive information and updates from us.
During the week, colleagues from across STAR Housing will be carrying out friendly doorstep visits across all our neighbourhoods. When we call, we’ll ask a few short questions, check that your contact details are up to date and give you the opportunity to share any feedback, ideas or concerns.
We’ll always be wearing STAR Housing ID, and if you’re not available when we visit, we’ll leave information behind so you can still take part.
Come and Meet Us at a Big Check In Drop-In Event
As part of Big Check In Week, we’re also holding a number of informal drop-in events where you can come along to meet the team, ask questions and share your feedback.
Monday 6 July
📍 Rhea Hall, Highley, Bridgnorth
🕒 9.30am -12.30pm
📍 Greenfields Court, Bridgnorth
🕒 1.30pm – 4.30pm
Tuesday 7 July
📍 Cedar Close, St Martins, Oswestry
🕒 9.30am -12.30pm
📍 Llwynfields, Oswestry
🕒 1.30pm – 4.30pm
Whether you have a question about your tenancy, want to tell us about your experience of our services, or simply want to meet members of the team, we’d love to see you there. No appointment is needed – just drop in and say hello.
Your feedback helps us understand what’s working well and where we can do better. By taking part, you’re helping us improve services for all customers.
