Report, Request, Apply

It is crucial to keep us informed about any changes happening in your home. As part of your tenancy agreement, it’s your responsibility to notify

Your new home keys When you receive the keys to your new home at sign up, you will be issued with 3 keys. These keys

How to complete this form Affordability Check Income and Expenditure Form

Your heating and electricity supply Your property is installed with Air Source Heat Pump central heating. You will see a unit similar to this positioned

To complete the checks we need before formally offering you a tenancy, we require your consent to carry out certain enquiries in line with the

Adding a partner, removing a joint tenant, or updating your household details, we’re here to help

We’re committed to making our communities safe, welcoming, and peaceful places to live

Please complete this form if you would like to apply to succeed to the tenancy of partner, spouse or family member.

Information sharing consent form

Collection of information and evidence By signing this consent form you are agreeing to Shropshire Towns and Rural Housing – STAR Housing collecting such evidence

Whether it’s a concern, a complaint, or a suggestion, we’ll listen and do our best to put things right

Get in touch!

Consent to share your information with Shropshire Council.

When you terminate your tenancy or that of a family member, you are expected to clear the property of all personal effects this includes; white

Consent to share your information with Shropshire Council.

If you decide to move to a different housing provider, you must give us 4 weeks written notice

Give notice to terminate your garage tenancy

Submit feedback, share a compliment, or join a tenant involvement group to improve housing services

Our Grounds Maintenance Team is managed in-house, allowing us to deliver a responsive and consistent service

Send us details of emergency contacts

Please read and sign the Legionella form to help keep you and your family safe.

Request permission to make home improvements

For urgent, routine or non-urgent repairs, you can contact us in the following ways

Changing Supplier Please note you can change supplier at any time. Our partners Green Energy Switch can provide free energy advice. They can be contacted

Find out about our mutual exchange programme.