Property Alteration Request Form

Request permission for home improvements

It is a requirement of your tenancy agreement that you must contact us for written permission prior to carrying out any additions, alterations or improvements to your home.

We will not refuse permission without a good reason but we may grant permission with special conditions attached regarding the standard of the work. However, if your rent account is in arrears you will need to pay these first before we will consider your request for improvements/alterations.

It’s important to get permission, mainly to ensure the work you’re about to undertake is safe, does not cause a nuisance and meets building standards. Also, when you give up your tenancy, you might be due compensation from us for improvement work we have approved but if not approved we may ask you to change it back to how it was which may prove expensive for you.

PROPERTY ALTERATION REQUEST FORM

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Before you start:

You must obtain written permission from STAR Housing and send back the declaration before starting any alteration that requires permission. Submitting a Property Alteration Request does not mean that permission has been granted.

Work started or completed without the required written permission may be treated as an unauthorised alteration. STAR Housing may require supporting evidence, inspection, remedial work, removal or reinstatement, and reasonable costs may be recharged where appropriate.

You are responsible for providing accurate information and obtaining any planning permission, Building Regulations approval, Highway Authority consent or other statutory approval required for your proposal. These approvals do not replace written permission from STAR Housing.

You may also be responsible for the installation, certification, maintenance, repair, replacement, removal and reinstatement costs associated with an approved alteration.

Do not start any work unless and until STAR Housing has given written approval and you have met all pre-work conditions.

Information Acknowledgement

I have read and understood the information above and wish to continue.

Title

First Name

Last Name

Address

Address Line 1

Address Line 2

Town / City

County

Post Code

Phone/Mobile

Is this request connected to a disability, medical need, mobility issue or other vulnerability?

Yes

Prefer not to say

Please provide as much information as possible. This may be referred to our Aids and Adaptations Team or considered through the Property Alteration Request process.
For advice, contact the Aids and Adaptations Team at aidsandadaptations@starhousing.org.uk.

Please describe the alteration you are requesting, where it will be carried out, why it is needed and how it relates to your disability, medical need, mobility issue or vulnerability.

Please upload any relevant supporting information, including Occupational Therapist recommendations or referrals, medical evidence, photographs of the affected area, and any other information you would like us to consider.

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Are you in rent arrears?

Yes

We cannot accept a Property Alteration Request at this time because there are rent arrears on your account. Once the arrears have been cleared, you may submit a new request. If you need support with your rent account, please contact STAR Housing.

Are you in the introductory stage of your tenancy?

Yes – I am currently within the introductory stage of my tenancy

No – my introductory stage has ended

Introductory tenants are not normally permitted to make alterations to the property until the tenancy has successfully converted. Health, safety, and other exceptional circumstances will be considered individually. If the issue is a repair, do not submit a Property Alteration Request. Report the repair through the STAR Housing Portal or call the Repairs Team on 0333 3212 200.

Has the proposed work already started or been completed?

No – the work has not started

Yes – the work has been completed

Yes – the work has started

This will be treated as a request for retrospective permission. Retrospective permission is not guaranteed. STAR Housing may inspect the work and may require information, certification, remedial work, removal or reinstatement. Do not carry out any further work unless STAR Housing confirms in writing that you may do so.

Where will the alteration be carried out?

Kitchen

Bathroom or wet room

Living room or dining room

Bedroom

Hallway, stairs or landing

Loft or roof space

Utility room or internal storage area

Front garden

Rear garden

Side garden or passageway

Driveway, parking area or vehicle access

External wall, roof, door or window

Garage, shed or other outbuilding

Communal or shared area

Whole property or more than one area

Other

Alterations to landlord-owned components, or alterations that affect the structure, insulation, ventilation or future
maintenance of the property are not normally permitted. If an existing item needs repairing, report it through the
STAR Housing repairs portal or call 0333 3212 200.

Customers cannot normally make alterations to communal or shared areas. If the area needs repairing, report it through the STAR Housing repairs portal or call 0333 3212 200.

Please tell us where the alteration will be carried out.

What alteration are you proposing in this area?

Caravan, motorhome or mobile unit

Cat flap, dog flap or other door alteration

Decking, paving or hardstanding

Doors, windows or lock

Driveway, dropped kerb or vehicle access

Electrical work

Extension or conservatory

Fencing, gate or hedge

Heating or radiator

Outbuilding, kennel, coop or similar structure

Plumbing or drainage

Pond or water feature

Satellite dish, aerial, CCTV, video doorbell or external fitting

Shed

Staircase, landing or balustrade

Structural alteration, internal wall or room layout

Tree or established vegetation removal

Other

Please describe the alteration you are proposing.

Caravans, motorhomes and similar mobile units are not permitted where they conflict with the conditions of your tenancy. If you believe exceptional circumstances apply, contact STAR Housing before placing the unit at the property.

We cannot normally approve cutting into or altering a landlord-owned external door because this may affect security, fire safety, weather resistance and future maintenance.

Alterations to landlord owned doors, windows, glazing, restrictors or locks are not normally
permitted because they may affect safety, security, compliance and maintenance. If an item is
faulty, report the repair through the STAR Housing repair-reporting service or call the Repairs Team on 0333 3212 200.

Your proposal requires further assessment. You may need Highway Authority consent, planning permission or another statutory approval before STAR Housing can consider the
request.

Extensions and conservatories are not normally permitted because they create significant structural, statutory, asset and future maintenance responsibilities.

Alterations to landlord maintained heating systems, boilers, radiators, pipework or flues are not normally permitted because they may affect safety, servicing, compliance and future
maintenance. If the heating is faulty, report the repair through the STAR Housing repair portal
or call 0333 3212 200.

New drainage connections and alterations to landlord-maintained plumbing or drainage are
not normally permitted because they may create safety, compliance and future maintenance
responsibilities. If there is a leak, blockage or other repair issue, report the repair through the STAR Housing repair portal or call the Repairs Team on 0333 3212 200.

Ponds are not normally permitted because of health and safety, maintenance, reinstatement and garden management concerns.

Alterations to staircases, landings, handrails or balustrades are not normally permitted because they may affect structure, fire safety and safe access.

Structural alterations, removal or construction of walls, changes to room layouts, and creation or alteration of door or window openings are not normally permitted because they may affect
structural integrity, fire safety and statutory compliance.

Does the work require planning permission, Building Regulations approval, Highway Authority consent or another statutory approval?

Yes – approval has been obtained

Yes – approval has not yet been obtained

Not sure

If a required statutory approval has not yet been obtained, we cannot consider the Property Alteration Request at this stage. Please obtain the relevant approval and return to submit a new request. Statutory approval does not replace written permission from STAR Housing.

Please upload documentation proof

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It is your responsibility to check whether your proposed alteration requires planning permission, Building Regulations approval, Highway Authority consent, or any other statutory approval. Please check with the relevant authority before submitting this request. If approval is required, you must obtain it before proceeding with your Property Alteration Request. Any statutory approval does not replace written permission from STAR Housing.

Will the alteration affect any existing structure, safety measure or service?

Structure, walls, floors, ceilings, roof, chimney or foundations

Fire doors, alarms, escape routes or ventilation

Electrical wiring, sockets, lighting, consumer unit or electrical supply

Gas appliances, pipework or flues

Heating system, boiler or radiators

Water supply, plumbing or sanitary fittings

Drainage, gutters or rainwater systems

Windows, external doors, locks or glazing

Insulation or external fabric

Asbestos-containing or potentially asbestos-containing materials

Neighbouring properties, communal areas, access or privacy

None of the above

Not sure

Please explain what will be affected, how the work will be carried out and what safety measures will be used.

Who will carry out the work?

A contractor

I will carry out the work

Another person

Contractor or installer name

Contact details

Relevant qualifications, registrations or experience

Will the alteration require future servicing, certification, inspection, specialist maintenance or a new utility connection?

Yes

Please provide details of future servicing, certification, inspection, maintenance or utility requirements.

Please provide details of your proposal.

Why do you want to make this alteration?

Describe exactly what will be installed, removed, replaced or changed.

Approximate length, width and height.

Materials, products, finish, colour and manufacturer, where known.

How will the work be installed or fixed?

Proposed start date.

Proposed completion date.

Upload supporting information.

Contractor quote

Specification of works, including materials and installation details

Any other documents

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Photographs of the existing area

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Plan or drawing showing the proposed work

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Customer declaration

All points below must be accepted before submission:

I confirm that the information in this application is accurate and complete to the best of my knowledge.
I understand that submitting this form does not give me permission to start work.
I will not start or continue any work unless STAR Housing has provided written approval and I have met all pre-work conditions.
I understand that planning permission, Building Regulations approval or another statutory consent does not replace written approval from STAR Housing.
I understand that, if approved, the approval will apply only to the customer, property and alteration described in the decision.
I understand that I will normally be responsible for all costs associated with the alteration, including installation, approval, certification, maintenance, repair, replacement, removal and reinstatement.
I understand that STAR Housing may inspect the work before, during or after completion.
I understand that retrospective permission is not guaranteed if work starts before approval.
I understand that STAR Housing may require an unauthorised, unsafe, defective or non-compliant alteration to be rectified, removed or reinstated, and reasonable costs may be recharged where appropriate.
I consent to STAR Housing using the information supplied to assess and administer this request and to maintain relevant property and tenancy records.

Information Acknowledgement

I have read and understood the information above and wish to continue.

I have read and agree to the Privacy Policy *

Signature

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