Appointment timeslots
Whenever possible, we’ll offer you a repair or inspection appointment when you first report the issue. We offer 3 timeslots:
If you have any specific access needs, such as avoiding the school run or needing extra time to answer the door, please let us know when booking.
Please note:
In the event of an emergency, we cannot offer a timed appointment. You’ll be asked to wait for the next available operative.
Missed Appointment
If you miss your appointment, we’ll leave a card asking you to contact us to rearrange. If three appointments are missed and we don’t hear from you, we’ll assume the repair is no longer needed and cancel the job.
Do I Need to Be Home?
Repair Categories and Timescales
When you report a repair, we’ll let you know which priority category it falls into and aim to book an appointment within the relevant timescale.
|
Category |
Examples |
Timescale |
|---|---|---|
|
Emergency Repair |
Heating breakdown, loss of power, serious leak, broken or unsecure lock |
Attend and make safe within 24 hours (may require follow-up visit) |
|
Urgent Repair |
Blocked sink or bath, leaking pipework (containable), running overflow |
Within 7 days |
|
Routine Repair |
Roof repairs, patch plastering, loose flooring |
Within 28 days (weather permitting) |
|
Planned Repair |
Guttering, plastering, removal of damaged fencing |
Within 6 months |