Your Rent, Made Simple
Learn about the different ways to pay your rent and access tools like benefit calculators, budgeting support, and guidance on how your rent and service charges are worked out.
Pay your rent online
It’s easy to pay your rent online. You can pay your house or garage rent securely online, 24 hours a day using the Shropshire Council payment system
Choose how to pay your rent
We offer a variety of ways to pay your rent, so you can choose what works best for you.
Set it and forget it. Direct Debit is the simplest way to make sure your rent is paid on time.
Direct Debit is the easiest and most reliable way to pay your rent.
It’s free, safe, and guaranteed, and it means your rent is paid on time, every time, without you having to lift a finger.
We offer paperless Direct Debit payments, and you can choose any day of the month that suits you.
To set it up, just give us a call, our team will guide you through it quickly and securely.
A Standing Order is another way to pay your rent regularly, but unlike Direct Debit, you stay in control of the payment amount and schedule.
To set one up:
You can pay your house or garage rent securely online, 24 hours a day using the Shropshire Council payment system
You can pay your rent directly from your bank account using online banking.
Please use the details below:
You can pay your rent using a debit or credit card over the phone, any time of day.
To make a payment:
You can pay your rent in person using a swipe card, which we provide.
Where to pay:
Need a swipe card?
If you don’t have one — or need a replacement — just contact our Rents Team and we’ll arrange it for you.
hello@starhousing.org.uk
Tip: Have your rent account number handy when making a payment.
To make a payment:
How Rents Are Set
Here is some further information about how rents are set that you may find helpful.
Social Rent
Social Rent is based on a national formula introduced by the Government in 2001. This formula takes into account:
Each year, rents for most existing tenants can only go up by a set amount.
The Government sets a limit, which means rent increases are normally capped at the rate of inflation (CPI) plus 1%.
This helps make sure rent rises are predictable and don’t increase by more than the national rules allow.
You can find more information about how rents are set here: Rent Standard and Guidance
Affordable Rent
Some homes, such as new builds or higher-value properties, are let under a different system called Affordable Rent. Affordable Rent is set at the beginning of a new tenancy and is based on up to 80% of the market rent for a similar property in the local area.
Service Charges
In addition to your rent, you may also be charged for specific services linked to your tenancy. These are called Service Charges, and they cover things like:
Service Charges are based on the actual cost of providing these services and may change each year.