Your Rights and Benefits as a STAR Housing Tenant
As a STAR Housing customer, you’re not just renting a property. You’re part of a community where your rights, wellbeing, and voice truly matter.
Knowing your rights helps you feel confident, secure, and supported throughout your tenancy.
Explore the topics below to learn what to expect.
The Right to Peace and Privacy in Your Home
Your home is your sanctuary. You have the right to live peacefully without unnecessary interference. We’ll only enter your property when absolutely necessary – such as for safety checks or essential repairs – and we’ll always give you notice.
Understand our policy on access and your responsibilities as a tenant.
The Right to Reliable Repairs and Maintenance
We’re committed to keeping your home safe, warm, and functional. That means maintaining the structure of your property and key services like heating, plumbing, and electrics. You can report repairs quickly and easily via our Online Repairs Form, the STAR Tenant Portal, or by giving us a call.
Report a repair using your preferred online method below or by giving us a call.
The Right to Fair and Equal Treatment
Everyone deserves to be treated with dignity and respect. We’re proud to uphold values of equality, diversity, and inclusion.
Our Reasonable Adjustments Policy ensures that tenants with disabilities or additional needs can access our services without barriers.
Find out how we ensure all tenants can access our services without disadvantage.
The Right to Clear, Honest Information
Transparency matters. You’re entitled to straightforward information about your tenancy, rent, service charges, and the services we provide. If you ever have questions, your Neighbourhood Housing Officer is here to support you.
If you have questions about your rent or tenancy, contact your dedicated officer.
The Right to Be Heard
If something isn’t working for you, we want to know. You have the right to raise concerns, and we’ll listen, investigate, and respond in line with our Complaints Policy.
Review the steps we take to resolve issues and how to submit a formal complaint.
The Right to Security in Your Tenancy
If you hold a secure tenancy, you have long-term rights to remain in your home - so long as you meet the terms of your tenancy agreement. This gives you the stability and peace of mind to truly make your house a home.
Need advice on your tenancy status or understanding your agreement?