Electrical Safety Checks
To help keep your home safe, we carry out an Electrical Safety Inspection every five years.
This allows us to create an Electrical Installation Condition Report (EICR) for your home where we record that all electrical installations are safe for you and your family.
What’s involved?
An electrical safety check usually takes up to two hours and includes:
If we find anything that needs attention, we’ll contact you to arrange the repair, or a full rewire if required.
Who carries out the inspection?
Our in house electrical team will complete the inspection in your home.
How to get ready for the inspection
Please make sure:
Why we carry out electrical checks
As your landlord, STAR Housing has a legal duty to complete an electrical inspection in your home every five years.
There is no charge for this inspection, and the process is straightforward
Booking or changing your appointment
To make or rearrange an appointment, please contact us
Please give 48 hours’ notice to re-arrange an appointment.
If you don’t allow access
It’s a condition of your tenancy that you allow us access to carry out essential safety checks.
If you miss your appointment or don’t give 48 hours’ notice to cancel, we may seek to recover a £25 cancellation fee.
Missed appointments increase costs that could otherwise be used for home improvements — each year, which could mean 18 new kitchens or 25 new bathrooms.
If we cannot access your home, we may have to take legal action for failing to comply with your tenancy agreement.
Report it
If you think your home needs an electrical inspection, please call our Customer Services Team on 0333 321 2200.