Meeting Safety Standards
As a responsible landlord, STAR Housing has a robust, ongoing programme in place to inspect our buildings and carry out any necessary work to ensure we meet government regulations and safety standards.
Building Safety Manager
In line with our safety-first approach, we’ve appointed a Building Safety Manager for our more complex buildings. They’re here to:
Contact Us if you have any questions or concerns about building safety or call 0333 32 12 200.
Fire doors in flat blocks
Fire doors are a vital part of your building’s fire protection. They help stop the spread of fire and smoke, giving you time to escape safely.
Your building has fire doors fitted at:
These doors are specially designed to resist fire for at least 30 minutes. They must be:
If your door doesn’t close fully when released from around a 15° angle, please contact us to arrange a repair.
Fire doors also include heat and smoke seals, and fire-rated hardware like hinges, locks, handles, and letterboxes. These must not be removed, replaced, or painted over. If anything is damaged or missing, let us know so we can fix it.
Helpful Fire Door Tips to help keep you safe
Fire Risk Assessment
All STAR Housing buildings covered by the Regulatory Reform (Fire Safety) Order 2005 have regular fire risk assessments carried out by qualified third-party contractors. These assessments help us identify and prioritise any safety improvements.
If you’d like more information about the fire risk assessment for your building, please contact us.
Fire Alarms
Your building may have:
Communal alarms are tested weekly and serviced every six months. If you have standalone alarms, we recommend testing them weekly.
If you’re having issues with your fire alarm, please call our customer service team on 0333 32 12 200.
Gas Emergency? Call 0800 111 999
Power Cuts
STAR Housing does not control your electricity supply. Your Electricity Distribution Network Operator (DNO) maintains the physical electricity supply to your home. For power cut updates call 105 (free from mobiles and landlines).
Planned Power Cuts
Occasionally there may be planned power cuts for essential upgrade and maintenance work. You will be given advanced notice of planned power cuts.
During a planned power cut some online services (e.g. rent payments, STAR Tenant Portal) may be unavailable for up to 4 hours. Please complete all important tasks that may be affected by the power cut early to avoid disruption.
Independent Living Communities
During a planned power cut:
After a Power Cut
Safety Tips during a power Cut
