Grounds maintenance

Our Grounds Maintenance Team is managed in‑house, which means we can provide a more responsive and consistent service across the areas we look after. If we maintain any communal land on your estate, a service charge will be applied to cover the cost of this work.

What’s included?

Tenants are responsible for cutting the grass in their own garden. We only look after grassed areas that are communal.

Please note: We do not remove grass cuttings (arisings) to keep service charges affordable.

We maintain hedges in communal areas and alleyways.

  • Tenants are responsible for hedges within their own gardens. 
  • Hedge pruning is paused during bird nesting season. 

A qualified arboriculturist surveys trees on communal land every two years.

  • We carry out essential pruning only. 
  • We do not remove healthy trees, even if they block light. 
  • Tenants are responsible for trees within their private gardens. 
Star employee in van with another man outside

Assisted Garden Scheme

If you’re unable to maintain your garden, you may be eligible for our Assisted Garden Scheme.

We understand that some customers aren’t able to manage their garden themselves. For a weekly charge (paid over 52 weeks), we can provide garden maintenance to help keep things safe and tidy. The annual cost is based on the hourly rate for the service and the amount of time it will take over the year to maintain your garden.

If your application is approved, our Grounds Maintenance Team will:

  • Cut your lawn throughout the year, including removing grass cuttings (minimum height 20mm, maximum 60mm).
  • Cut your hedge once a year, outside of bird‑nesting season.

Please note: We’re not able to cut the grass if dog fouling is present.

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If you are approved to join the list, we will arrange for our Grounds Maintenance team to:

  • Cut your lawn throughout the year, including removing grass cuttings (minimum of 20mm and max 60mm). 
  • Cut your hedge. Carried out once a year outside of bird nesting season.

Please note – grass will not be cut if dog fouling is present. 

Apply for gardening assistance

GARDEN SCHEME REQUEST FORM

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