This is our way of showing how your feedback makes a difference. We listen to what matters to you, learn from your views, and use that insight to shape the services we provide.
Digital and Service Improvements
Your feedback guided the development of our new Tenant Portal, updates to our repairs policy, clearer service charge information, and our new self-service website.
Current Work
We’re continuing to act on your feedback. The STAR Customer Scrutiny Panel has started its latest review, focusing on improving satisfaction with communal areas, a priority identified through Tenant Satisfaction Measures. While scores have improved year-on-year, we want to do even better.
The review will explore:
These projects help build stronger neighbourhoods and better places to live, and they all started with a simple idea from a resident.
How our Customer Scrutiny Panel members will get involved:
Want to Get Involved?
Your voice matters. If you’d like to take part in future consultations, focus groups, or scrutiny reviews, please get in touch. Together, we can make STAR Housing services even better.
Apply to join the STAR Customer Scrutiny Panel to help us review and improve our services, or become a Tenant Board Member to have a say at a strategic level.
Read other ways to get involved and give feedback about our services.
Scrutiny Spotlight
Meet Peter, Making a Difference Through Involvement
Peter believes being on the panel gives customers a real say in how services are delivered – and he’s proud to be part of something that helps shape a better future for everyone.
“You feel like your voice matters. It’s not just talking – changes really happen because of what we say.”
