STAR Customer Scrutiny Panel
This panel of 6–10 STAR customers reviews how we’re performing and holds us to account. You’ll work closely with senior staff and have a direct link to our Board.
Join Our Customer Scrutiny Panel
Want to help shape the services you receive? Whether it’s repairs, anti-social behaviour, or how we communicate with you, your voice matters.
By joining our Customer Scrutiny Panel, you’ll have the chance to look closely at how STAR Housing works and help us improve.
About Customer Scrutiny
The Customer Scrutiny Panel is an independent group of STAR Housing customers. Acting as a constructive critical voice, the panel helps assess and challenge our services, making sure decisions reflect what matters to you.
This approach, known as co-regulation, puts customers at the heart of decision-making and helps us deliver better services.
How the Scrutiny Process Works
The panel chooses specific service areas to review.
Each scrutiny exercise includes:
Once the review is complete, the panel writes a report with recommendations and timelines. These are approved by our Senior Management Team and Board, and we monitor progress to make sure improvements are made.
What Does the Panel Do?
The panel carries out in-depth reviews of different service areas.
You’ll look at things like:
After each review, the panel makes recommendations for improvement. These are shared directly with our Board and Customer Subcommittee, and we aim to complete three reviews each year.
Join the Customer Scrutiny Panel
Help shape the services you receive by joining the panel. You’ll work with senior staff, build new skills, and have a direct voice in improving STAR’s services. The panel meets monthly and carries out up to three reviews each year.
How to get involved: