We’re always looking for ways to improve, and your feedback helps us do just that.
Whether it’s about how we communicate, how we deliver services, or how decisions are made, your views help shape the way we work.
What Happens With Your Feedback?
We regularly share what we’ve learned from customer feedback and how it’s helped us make changes. Here’s a snapshot of what you told us over the last year, and what we did in response.
Ready to Share Your Thoughts?
Tell Us How We’re Doing
If you’d like to give feedback (good or bad) on any of our services, fill in our short online form.
Or call us directly during business hours.
Share a Compliment
If you’re happy with a particular service or staff member, we would love to hear from you!
You can also complete the Feedback Form and specify it is a compliment.
Make a Complaint
If you are unhappy with a service or action and wish to raise a formal complaint, please follow our official procedure.
We are committed to resolving issues quickly and fairly.
Ways to Have Your Say
Your feedback matters, and it helps us improve the services we provide. Whether it’s good or bad, we want to hear it. There are many ways to get involved, and it’s completely up to you how much time you give.
Ready to Share Your Thoughts?
STAR One Voice Forum
Become one of our Survey STARS to take part in surveys and consultations to help us understand what’s working and what needs to improve. Great for those with busy lives.
Take part when it suits you. Join in as and when you like, from less than an hour for a survey to a few hours for a meeting.
STAR Estate Walkabouts
Join us for regular estate inspections to help identify issues and improve the appearance and safety of your area. These are done in partnership with the Police, Shropshire Council, and local councillors.
Attend walkabouts in your area when you can
STAR Customer Telephone Feedback Surveys
We’ve teamed up with Acuity Research & Practice Ltd, a trusted research company, to carry out short, confidential telephone surveys with a sample of STAR Housing customers.
These calls help us understand how we’re doing in key areas like:
What to Expect & How to Know It’s a Genuine Call
Your responses are confidential and help us deliver better services.
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