Skip to content

We’re updating our website. You may notice some temporary issues. If you need help, please call us.

0333 32 12 200
  • News
  • About Us
  • Contact Us
Search
Shropshire Towns and Rural Housing.
  • Find a HomeExpand
    • Apply for a home
    • Independent Living
    • Swap your home
    • Other Housing Options
    • Shared Ownership
  • Your HomeExpand
    • Your tenancyExpand
      • New customers
      • Amending Your Tenancy
      • Your Tenancy FAQs
      • Neighbour disputes
      • Your Neighbourhood Housing Team
      • DIY and Alterations
      • Leaseholders
    • Paying your rentExpand
      • Service charge
      • Financial Support
      • Budgeting Tool
      • Benefits calculator
    • Repairs & MaintenanceExpand
      • Report a repair
      • Grounds maintenance
      • Aid and Adaptations
      • Repairs Responsibilities
      • Maintenance in Your Home 
      • Upgrades FAQs
    • Home SafetyExpand
      • Asbestos
      • Damp, Mould & Condensation
      • Electric Scooters
      • Gas Safety
      • Fire Safety
      • Smoke Alarms
    • Customer DocumentsExpand
      • Newsletters
      • Customer Policies
  • Advice and SupportExpand
    • What We OfferExpand
      • Helpful Contacts
      • Tackling Abuse
      • New Century Court
    • Community SafetyExpand
      • Safeguarding
      • Neighbour disputes
      • Anti-social behaviour
    • Support ServicesExpand
      • Financial Support
      • Domestic abuse support
      • Avoiding Scams
      • Emergency Accommodation
  • Get InvolvedExpand
    • Got an Idea to Improve Your Community?
    • Help us Improve Our Services
    • You Said We did
    • Events
  • Report, Request, ApplyExpand
    • Report a repair
    • Report Anti-Social Behaviour
    • Ending Your Tenancy
    • Amending Your Tenancy
    • Garage Termination Form
    • Allocations Disclaimer Form
    • Complaints
    • Something Else…
Tenant Portal

We’re updating our website. You may notice some temporary issues. If you need help, please call us.

Shropshire Towns and Rural Housing.
Portal Login
Home / Documents / Annual Reports / TSMs

TSMs

Find out more about TSMs

  • TSMs

    Tenant Satisfaction Measures Year End Report 2024-2025

    Posted on21 January, 202622 January, 2026 Updated on22 January, 2026

    View Document Tenant Satisfaction Measures Year End Report 2024-2025Continue

  • TSMs

    Tenant Satisfaction Measures Year End Report 2023-2024

    Posted on21 January, 202623 January, 2026 Updated on23 January, 2026

    View Document Tenant Satisfaction Measures Year End Report 2023-2024Continue

Document Categories

  • Annual Reports (8)
    • TSMs (2)
  • Board (35)
    • Board Minutes (31)
  • Careers (1)
  • Complaints (7)
  • Customer Documents (42)
    • Allocations & Lettings (2)
    • Business & Governance (1)
    • Community & Involvement (1)
    • Corporate Plan & Strategies (9)
    • Customer Policies (21)
    • Repairs & Maintenance (10)
    • Tenancy Management (10)
  • Customer Subcommittee (9)
    • Customer Services Subcommittee Minutes (8)
  • Development Subcommittee (7)
    • Development Subcommittee Minutes (6)
  • Finance Subcommittee (12)
    • Finance Subcommittee Minutes (11)
  • Financial Statements (4)
  • Newsletters (3)
  • Procurement & Tenders (5)
  • Scrutiny Reports (3)

Find a Home

  • Apply for a home
  • Independent Living
  • Mutual Exchange
  • Other Housing Options

Your Home

  • Customer documents
  • Leaseholders
  • Managing your tenancy
  • Paying your rent
  • Repairs and maintenance
  • Right to Buy

Get Involved

  • Got an Idea?
  • You Said We did
  • Events Calendar

Advice & Support

  • Anti-social behaviour
  • Emergency Accommodation
  • Support Services

About Us

  • Corporate Plan
  • Our Performance 
  • How we operate
  • Accessing Information
  • Careers

Policies

  • All Documents
  • Accessibility Statement

Report, Request, Apply

Contact Us

Shropshire Towns and Rural Living Limited is Registered in England and Wales, Registered Society Number: AB12345678. Registered Office Address: Ptarmigan House, Shrewsbury Business Park, Shrewsbury SY2 6LG. We are Registered with the ICO under Registration Number: 1234567. Shropshire Towns and Rural Living is Authorised and Regulated by the Financial Conduct Authority, Firm Registration Number: 1234567

2026

Shropshire Towns and Rural Housing.

All rights reserved. Website by Nettl.com

  • Privacy Notice
  • Complaints
  • Cookie Policy
Shropshire Towns and Rural Housing.
Manage Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
  • Manage options
  • Manage services
  • Manage {vendor_count} vendors
  • Read more about these purposes
View preferences
  • {title}
  • {title}
  • {title}
Scroll to top
Phone 0333 32 12 200Email Contact Us
  • News
  • About Us
  • Find a Home
    • Apply for a home
    • Independent Living
    • Swap your home
    • Other Housing Options
    • Shared Ownership
  • Your Home
    • Your tenancy
      • New customers
      • Amending Your Tenancy
      • Your Tenancy FAQs
      • Neighbour disputes
      • Your Neighbourhood Housing Team
      • DIY and Alterations
      • Leaseholders
    • Paying your rent
      • Service charge
      • Financial Support
      • Budgeting Tool
      • Benefits calculator
    • Repairs & Maintenance
      • Report a repair
      • Grounds maintenance
      • Aid and Adaptations
      • Repairs Responsibilities
      • Maintenance in Your Home 
      • Upgrades FAQs
    • Home Safety
      • Asbestos
      • Damp, Mould & Condensation
      • Electric Scooters
      • Gas Safety
      • Fire Safety
      • Smoke Alarms
    • Customer Documents
      • Newsletters
      • Customer Policies
  • Advice and Support
    • What We Offer
      • Helpful Contacts
      • Tackling Abuse
      • New Century Court
    • Community Safety
      • Safeguarding
      • Neighbour disputes
      • Anti-social behaviour
    • Support Services
      • Financial Support
      • Domestic abuse support
      • Avoiding Scams
      • Emergency Accommodation
  • Get Involved
    • Got an Idea to Improve Your Community?
    • Help us Improve Our Services
    • You Said We did
    • Events
  • Report, Request, Apply
    • Report a repair
    • Report Anti-Social Behaviour
    • Ending Your Tenancy
    • Amending Your Tenancy
    • Garage Termination Form
    • Allocations Disclaimer Form
    • Complaints
    • Something Else…
Search
Accessibility Tools