Stay Alert, Stay Protected
Scams are becoming increasingly sophisticated, making it vital to know how to spot genuine contact. If you’ve opted in to STAR Housing’s customer feedback surveys, you may receive calls from Acuity on our behalf. These calls will always come from 01743 647006, focus only on your views of our services, and never ask for sensitive details such as bank information or passwords.
If something feels suspicious, trust your instincts. Stop and think before sharing any personal data, and challenge requests that don’t seem right. Protect yourself by reporting suspicious calls, texts, or emails to Action Fraud or forwarding scam texts to 7726 (an easy way to remember this number – it spells “SPAM” on your phone keypad).
Staying Safe: Spotting and Avoiding Scams
Unfortunately, scams do happen, and it’s important to stay alert. If you ever receive a call, email, or text that doesn’t feel right, trust your instincts.
Be cautious if you’re asked to:
What to Do If You’re Targeted
According to Action Fraud UK, here’s what to do:
If you need help reporting suspicious activity, please get in touch. You can also report scam texts by forwarding them to 7726 (this spells “SPAM” on your keypad).
Calls from STAR Housing. How to Know It’s a Genuine Call
You may be contacted if you’ve previously opted in to take part in customer feedback surveys.
Here’s how to recognise a genuine call from STAR Housing:
If you’re unsure, it’s okay to hang up and contact us directly.