STAR Housing is committed to making our website and online services accessible to everyone, including people with sensory, physical, cognitive, or communication impairments. We aim to remove barriers wherever possible and provide content in alternative formats that meet individual needs.
Our website is designed to meet the Web Content Accessibility Guidelines (WCAG) 2.1 to at least Level AA standard.
What We’ve Done to Improve Accessibility
Our site includes the following features to support different needs and preferences:
- Accessibility tools – A built-in accessibility tool, ReciteMe, offers features including text resizing, increased line height, greyscale, high contrast, simplified fonts, link highlighting, reading masks, text to speech and the ability to hide images and video.
See Recite Me User Guide – Recite Me - Multilingual translation – You can also view and hear our website in multiple languages using the ReciteMe accessibility tool.
- Alt text for images – All meaningful images include descriptive alternative text to support screen reader users.
- Keyboard navigation – All content can be accessed without using a mouse.
- Responsive design – Content reflows correctly when zoomed or viewed on different screen sizes.
- Clear structure – Consistent headings and layouts help users navigate the site.
- Easy Read documents – We provide key information in Easy Read format, accessible by ReciteMe and other screen readers and as downloadable PDFs.
Need Help or an Alternative Format?
If you have trouble using our website or would like information in a different format – such as large print, audio, Easy Read, or Braille – please contact us. We’ll do our best to support your needs.
- Email: enquiries@starhousing.org.uk
- Phone: 0333 32 12 200
Ongoing Commitment
We regularly review our website for accessibility, using a combination of automated tools and manual testing with screen readers, keyboard-only navigation, and user feedback.
This statement will be updated annually or sooner if major changes are made.