TSMs - Shropshire Towns and Rural Housing.

Tenant Satisfaction Measures (TSMs)

We regularly survey our customers to understand how they feel about their homes, our services, and their overall experience with STAR Housing. These surveys are part of the national Tenant Satisfaction Measures (TSMs) framework, which helps us track performance and identify areas for improvement.

Every year, STAR Housing asks tenants to share their views through the Tenant Satisfaction Measures (TSMs) survey. Your feedback helps us understand what’s working well and where we need to improve, especially around repairs, safety, communication, and complaints. By listening to your feedback, we can make meaningful changes and ensure our services meet your needs.

View our 2024/2025 Results

How TSMs benefit you

TSMs are designed to make sure your voice shapes the services you receive. Here’s how they help:

Your feedback drives improvements
We focus on the things that matter most to you, making meaningful changes based on your views.
Greater transparency
You can see how STAR Housing is performing in key areas and where we’re making improvements.
Stronger accountability
TSMs help ensure we’re meeting high standards and responding to tenant needs.
A stronger tenant voice
Your concerns and ideas are part of the conversation, helping guide our decisions.
Better services, shaped by you
TSMs help us deliver housing services that reflect your needs and priorities.

Learn More about TSMs on GOV.UK

Tenant Satisfaction Measures 2024-2025 Report

The Tenant Satisfaction Measures (TSMs) Standard requires all registered providers to conduct annual tenant perception surveys, as mandated by the Regulator of Social Housing. Click below to view our latest report.

2024-2025 Report