Report a repair

Non-Urgent Repairs

Report a Repair

For routine or non-urgent repairs, you can contact us in the following ways: 

Bridgnorth Area 
Bridgnorth Library 
Listley Street 
Bridgnorth WV16 4AW 

Oswestry Area 
The Hub, Oswestry Library 
Arthur Street 
Oswestry SY11 1JR 

We’ll confirm what happens next, how long it will take, and keep you updated throughout.

Our repairs team is available: 
Monday to Thursday – 08:45am to 5:00pm 
Friday – 08:45am to 4:00pm 
(All calls are recorded and monitored for training purposes.)

Repair timescales

Emergency Repairs

If your repair is urgent or poses a risk to health, safety, or the structure of your home, please call us straight away on.

0333 32 12 200
  • Available 24 hours a day, 7 days a week
  • Outside of office hours, your call will be automatically diverted to our out-of-hours provider
  • This is essential for emergency repairs, please do not use the online form or STAR Tenant Portal to report an emergency repair.

Smell Gas?

If you smell gas at any time in your property, turn off the gas immediately and call the National Gas Emergency Service.

0800 111 999

Rechargeable Repairs

In some cases, you may be charged for the cost of a repair or call-out. This usually applies when the issue is caused by accidental damage, neglect, or loss.

We’ll always let you know if a repair is rechargeable before any work is carried out.

Examples of what you might be charged for:

  • Lost keys requiring a lock change or fobs for communal entrances.
  • Damage caused by household members or visitors.
  • Repairs to tenant-owned appliances following servicing.

Report a Repair Online

REPORT A REPAIR

About the repair

Other pages you might find helpful…