At STAR Housing, we’re committed to delivering services that are fair, consistent, and customer-focused. To help guide everything we do, we follow a clear set of Policies, Strategies, and Procedures — each designed to support our staff, protect our customers, and ensure transparency in how we work.
These documents set out:
We’ve made these resources easy to access and simple to understand, so you can feel confident and informed when using our services.
Allocations & Lettings
Business & Governance
Community & Involvement
Looking for something else?
We’re currently reviewing and updating several policies to make sure they’re clear, relevant, and reflect the needs of our communities. As soon as they’re ready, they’ll be added to our website.
If you have any questions or need help understanding a policy, just get in touch, we’re here to help.