Corporate Plan - Shropshire Towns and Rural Housing.

Our Priorities

Our Corporate Plan sets out STAR Housing’s direction for 2024–2027. It’s our commitment to delivering safe, affordable homes and excellent services, shaped by what matters most to our customers, staff, and communities.

The plan focuses on four key priorities:

Safe, quality homes
Investing in repairs, maintenance, and new builds
Customer-first services
Listening to tenants and improving how we work
Strong communities
Supporting neighbourhoods and tackling anti-social behaviour
Value for money and accountability
Managing resources responsibly and transparently

Explore our STAR Strategies

To help deliver these priorities, we’ve developed eight STAR Strategies, each one focused on a key area of our work. Together, they guide our efforts and ensure we meet our goals.

Corporate Plan 2024-2027 1,004 KB

Customer Care Strategy 797 KB

Customer Engagement Strategy 908 KB

Development and Investment Strategy 623 KB

Finance, Governance and Risk Strategy 598 KB

Homes and Asset Management Strategy 758 KB

IT and Business Transformation Strategy 572 KB

Neighbourhood and Community Strategy 683 KB

People Strategy 650 KB