About STAR Housing
We’re Shropshire Towns and Rural Housing Ltd, or STAR Housing for short. We manage council homes across Shropshire on behalf of Shropshire Council, helping thousands of people live in safe, secure, and well-maintained homes.
Who we are
STAR Housing is an Arm’s-Length Management Organisation (ALMO), meaning we manage council homes on behalf of Shropshire Council while operating independently in the day‑to‑day delivery of services.
We are paid a management fee each year to deliver frontline housing services, build new homes and improve existing homes. We have an independent board made up of customers, local councillors and independents with expertise in the housing sector.
Click the links below to find out more about us, our performance, our people and our plans.
Homes Managed
Greener Homes
Affordable new homes planned
Investment to date
What we do
We were set up in 2013 to manage council homes in areas including Bridgnorth, Oswestry, and parts of Shrewsbury. While the council still owns the homes, we’re paid a fee to manage them on its behalf.
We look after:
Here's how we help
Repairs
We carry out repairs or arrange trusted contractors to do the work.
Rent
We collect rent, help with arrears, and offer debt and budgeting advice.
Empty Homes
We make homes ready to occupy and find new tenants through Shropshire Homepoint.
Customer Involvement
We consult, inform, and involve STAR customers to shape and improve our services.
Tenancy Management
We support customers in understanding and following their tenancy agreements, and take appropriate action when needed.
Estate Care
We manage local estates, help tackle untidy gardens and garages, and maintain shared spaces (service charges may apply).
Assisted Garden Scheme
For people who need help with maintaining their garden.
Independent Living
We provide safe, supported housing for older and vulnerable customers.
Community Safety
We respond to anti-social behaviour and neighbour concerns to support safer, more peaceful neighbourhoods.
Our Purpose
We’re here to provide affordable, quality homes and help build vibrant communities. Our aim is simple: to give every customer a safe place to call home, and support happier, healthier, and more fulfilled lives.
Our Vision
“Vibrant communities are achieved by listening to our customers and giving them quality homes.”
This guiding principle shapes everything we do, from the way we deliver services to how we invest in neighbourhoods across Shropshire.
Our Values
We’re proud of the values that shape everything we do:
Where we work
We manage council homes across the Oswestry and Bridgnorth areas. We also have homes in parts of Shrewsbury.
Oswestry area
Bridgnorth area
More Than Housing
We also invest in communities and offer extra support:
Careers at STAR Housing
STAR Housing is powered by people who care. We manage over 4,000 homes across Shropshire, but our real focus is creating strong, supportive communities. Our careers are built around:
We offer clear progression routes, ongoing learning, and a workplace where every voice matters. With a strong commitment to wellbeing, inclusion, and flexible working, plus a comprehensive benefits package, we’re proud to be an employer of choice.