Snow & Ice Warnings in March 2018

  • Repairs 0333 32 12 200
  • Out of hours 01323 636 215 (Emergencies only)
Snowy hedge

There are warnings for snow and ice this weekend, which may result in an increased number of heating breakdowns and calls to our repairs teams. Here are some tips on how you can prevent this and help yourselves.

Heating Breakdowns

The majority of heating breakdowns are caused by frozen condensate pipes, this can simply be fixed by pouring warm water on the condensate pipe until the ice drops out. The condensate pipe is the pipe leading out of the boiler down into the drain.

Follow the link to the video below, to see how you can defrost your condensate pipe
 https://youtu.be/9tWUv7oHXOs

You may then need to reset the boiler by simply pressing the reset button the front panel of the boiler.

If this does not rectify the problem please call our repairs team or our out of hours number (outside of working hours)

Frozen Pipes

If your sink or bath is not draining, this may be due to the waste pipe being frozen. Pour warm water down the drain or use a hairdryer on low to slowly warm the pipe.

If you have no water coming through your taps, check if you have water in the rest of the house. If your water pipes are frozen, you can warm them up slowly by warming the room, or warm the pipe by using a hairdryer on low. Leave the taps on whilst you are warming up the pipe, so the water can flow once its defrosted.

Helpful Tips
  • Keep an eye on elderly neighbours and relatives, get them to wrap up warm and drink plenty of hot drinks.
  • If you have an outside toilet put a tea spoon of salt in the toilet pan. This prevents the water from freezing and cracking the toilet. (Salt water freezes at a much lower temperature than tap water)
  • If you have an outside tap turn this off at the stop tap to prevent any bursts.
  • Close your curtains as it start to turn dark and tuck curtains behind the radiator.
  • Move large items of furniture away from radiators to let the heat release into the room.
  • Have at least one hot meal a day, eating regularly helps you stay warm.
  • Wear several layers of clothes rather than just one thick layer to help maintain   

 

Taking a strong stance against anti-social behaviour and drug use

A Closure Order has been secured on a property in Swan Lane, Oswestry after Shropshire Towns and Rural Housing (STAR Housing), working closely with West Mercia and Merseyside Police and with support from Shropshire Council’s Legal team, took action a

One number

Over the last few months we’ve been busy trying to make it even easier for you to get in touch with us.

GDPR - How this affects you

Information about you and your tenancy is recorded on our internal system. Only STAR Housing staff can access this and will only access information about you and your tenancy for relevant purposes.

Brian scoops second place for his contribution to community life

Brian Morris from Oak Gardens in Bridgnorth has scooped second place in the National Federation of ALMOs (NFA) Photography Competition 2018 for his outstanding contribution to community life.

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An important young people’s service in Oswestry is set to re-open following an extensive refurbishment project

Events

Clean up session with a skip, Weston Close in Shifnal

From 24.07.2018 to 24.07.2018

We’ll be on the grass area at Weston Close in Shifnal on Tuesday 24th July 2018 from 2pm until 4pm as part of a series of summer events.

Clean up session with a skip, Meadow Drive in Shifnal

From 24.07.2018 to 24.07.2018

We’ll be at Meadow Drive in Shifnal on Tuesday 24th July 2018 from 4.30pm until 6.30pm as part of a series of summer events.

Pop up and estate walkabout, Fitzalan Close in Whittington

From 25.07.2018 to 25.07.2018

We’ll be in Fitzalan Close in Whittington on Wednesday 25th July 2018 from 2pm until 4pm as part of a series of summer events.

Sheltered scheme drop in, Llwynfields in Oswestry

From 25.07.2018 to 25.07.2018

We’ll be visiting Llwynfields sheltered housing scheme in Oswestry on Wednesday 25th July 2018 as part of our series of summer events.

Clean up session and children’s fun morning, Castlefields in Oswestry

From 31.07.2018 to 31.07.2018

We’ll be in Castlefields in Oswestry on Tuesday 31st July 2018 from 10am until 12pm as part of a series of summer events.