Our Survey of Tenants & Residents is being sent out via email this week and via post at the end of January. 

Please complete the questionnaire using the link in your email or return to Acuity in the pre-paid envelope provided to be in with a chance to win one of 10 x £50 shopping vouchers.


Listening to our customers is crucial in helping us improve what we do. We take your feedback about our services very seriously, and this is why we would like you to complete the satisfaction survey.  By getting involved with us you can help develop new services as well as helping us to improve what we are already doing.

Our consultant Acuity has compiled the questionnaire, which is being sent out via email or post to all tenants, leaseholders and shared owners, and Acuity will also collate the responses for us.

Who do I contact if I need help to fill this in?

Please call Acuity’s helpline on 0800 849 4019 or ask your Housing Support Officer.

Will my survey response be anonymous?

Yes, if you tick the section at the end of the questionnaire to keep your response anonymous.

We will only be able to see results by neighbourhood. All responses will be treated with the strictest of confidence and we will not share your personal details with any third parties.

How will I find out about the results of the survey?

Key results will be published later in the year on our web-site, newsletter and Facebook page. They will be reviewed by our Board, Staff and our Area Panels.

Please call our Involvement Team on 01743 210205 for further information.

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STAR Survey Copy 1