If you spot that one of your pipes might be frozen, turn off your inside stop tap immediately. It might be under the kitchen sink, in an airing cupboard.
It's best to thaw out pipes slowly, using a hairdryer on its lowest setting, hot water bottles or towels soaked in warm water.
Do not use direct heat as this may cause permanent damage to the pipes and could also lead to a fire in the home. Turn on nearby cold taps (keep the stop tap turned off) this will relieve pressure on the frozen pipe.
Our staff will be happy to talk you though how to do this over the phone.
Pipes that freeze and thaw can then burst. If this happens, turn off the mains water supply immediately by using the stopcock. This will stop any more water getting into the water pipes. If the burst pipe is on the main water system the rush of water will stop after a short while.
If the rush of water does not stop or there is still a constant run of water, please call our repairs team on the numbers above.