There are warnings for snow and ice this weekend, which may result in an increased number of heating breakdowns and calls to our repairs teams. Here are some tips on how you can prevent this and help yourselves.
The majority of heating breakdowns are caused by frozen condensate pipes, this can simply be fixed by pouring warm water on the condensate pipe until the ice drops out. The condensate pipe is the pipe leading out of the boiler down into the drain.
You may then need to reset the boiler by simply pressing the reset button the front panel of the boiler.
If this does not rectify the problem please call our repairs team or our out of hours number (outside of working hours)
If your sink or bath is not draining, this may be due to the waste pipe being frozen. Pour warm water down the drain or use a hairdryer on low to slowly warm the pipe.
If you have no water coming through your taps, check if you have water in the rest of the house. If your water pipes are frozen, you can warm them up slowly by warming the room, or warm the pipe by using a hairdryer on low. Leave the taps on whilst you are warming up the pipe, so the water can flow once its defrosted.