Report a Repair

  • 0333 3212 200
  • 01323 636215 (emergency, out of hours repairs)
STAR van illus on purple

Before you contact us to report your repair, or if someone is reporting it on your behalf, please have the following details ready: 

  • Your name
  • Your address
  • A phone number on which we can contact you during the day
  • Dates and times when someone will be in to allow access
  • As much information as possible about the repair, including any special details the person coming to your home should know. For instance, whether you have a disability and need time to answer the door.
Our repairs staff are available Monday to Thursday 8:45am -5pm and 8:45am -4pm on a Friday.
Online Form

Complete our online form and we will get back to you with an appointment. If it's an emergency please call us direct, using the telephone number above

Telephone

The best way to report a repair is to contact us direct via telephone (this is essential if your repair is an emergency)

(Please note all calls are recorded and monitored for training purposes) 

Emergency repairs out of hours
If you are calling outside of these hours, for emergencies only, please call our out of hours provider 'Welbeing' on 01323 636215.  

An emergency is classified as a situation where action is required to remove a danger to the property, its occupants or visitors, or if there is a risk to the health of someone. The staff member who takes your emergency repair call will be happy to clarify if your repair is an emergency.

Misuse of this emergency telephone service may result in you being charged.

While every effort will be made to rectify the problem with a permanent repair, this may not always be possible, our operative will at the very least make the situation safe and make arrangements for the repair to be completed at a later time.

In person

For Bridgnorth tenants

Bridgnorth Library
Listley St
Bridgnorth
WV16 4AW

For Oswestry tenants:

The Hub, Oswestry Library
Arthur Street
Oswestry
SY11 1JR

You can also report a repair at any Shropshire Council customer service point. Please follow this link to find your local customer service point.

When will my repair be done?

Click on this link to view our repair priorities.

Who will carry out my repair?

In some cases when you report a repair we may have to send out one of our inspectors to make a decision on the type of work required, for instance in the case of condensation or damp. If this is the case you will be told when you contact us.

On occasion we may issue some repair jobs onto our overflow contractor.
Everyone who works for, or on behalf of STAR Housing carries an identity card. You should insist that you are shown one before allowing anyone to enter your home. Never let anyone into your home, without first checking their identification. If you are in doubt about the identity of a caller do not let them in, and call your local repairs office. Our staff will be happy to wait while you do this.

Repair appointments

Whenever possible we will offer and arrange a morning (8am to 12pm) or afternoon appointment (12pm to 4pm) non-emergency repair work. Inspections are normally arranged between 9.00am - 5.00pm but you we can work around school hours to suit you. 

Missed repair appointments cost us money and prevents us from carrying out essential repairs elsewhere. Please help us to help you by keeping to your appointments or calling us to cancel if you cant make it. Where a tenant fails to keep an appointment, we will offer a second appointment. If the second appointment is not kept the repair request will be cancelled. Alternative appointment times can be arranged by exception.

Rechargeable repairs

There may be occasions when we will recharge you for the call out and the cost of the repair; for example, if you lose your keys, resulting in the need for a lock change.

Taking a strong stance against anti-social behaviour and drug use

A Closure Order has been secured on a property in Swan Lane, Oswestry after Shropshire Towns and Rural Housing (STAR Housing), working closely with West Mercia and Merseyside Police and with support from Shropshire Council’s Legal team, took action a

One number

Over the last few months we’ve been busy trying to make it even easier for you to get in touch with us.

GDPR - How this affects you

Information about you and your tenancy is recorded on our internal system. Only STAR Housing staff can access this and will only access information about you and your tenancy for relevant purposes.

Brian scoops second place for his contribution to community life

Brian Morris from Oak Gardens in Bridgnorth has scooped second place in the National Federation of ALMOs (NFA) Photography Competition 2018 for his outstanding contribution to community life.

Renovation complete as New Century Court re-opens

An important young people’s service in Oswestry is set to re-open following an extensive refurbishment project

Events

Clean up session with a skip, Weston Close in Shifnal

From 24.07.2018 to 24.07.2018

We’ll be on the grass area at Weston Close in Shifnal on Tuesday 24th July 2018 from 2pm until 4pm as part of a series of summer events.

Clean up session with a skip, Meadow Drive in Shifnal

From 24.07.2018 to 24.07.2018

We’ll be at Meadow Drive in Shifnal on Tuesday 24th July 2018 from 4.30pm until 6.30pm as part of a series of summer events.

Pop up and estate walkabout, Fitzalan Close in Whittington

From 25.07.2018 to 25.07.2018

We’ll be in Fitzalan Close in Whittington on Wednesday 25th July 2018 from 2pm until 4pm as part of a series of summer events.

Sheltered scheme drop in, Llwynfields in Oswestry

From 25.07.2018 to 25.07.2018

We’ll be visiting Llwynfields sheltered housing scheme in Oswestry on Wednesday 25th July 2018 as part of our series of summer events.

Clean up session and children’s fun morning, Castlefields in Oswestry

From 31.07.2018 to 31.07.2018

We’ll be in Castlefields in Oswestry on Tuesday 31st July 2018 from 10am until 12pm as part of a series of summer events.