About Us

STARHousingSeal AvatarFINAL4

On 1 April 2013, Shropshire Towns and Rural Housing Ltd took responsibility for the management of all 4200 Shropshire Council owned homes in the Oswestry & Bridgnorth areas.

We are an Arms Length Management Organisation (or ALMO for short.) We are a 'limited company' which means we have independence from the Council to make our own decisions.  Shropshire Towns and Rural Housing manages your tenancy, home and neighbourhood - collecting rent, ordering repairs and making improvements to all housing. But Shropshire Council still owns all the homes. 

Shropshire Council pays Shropshire Towns and Rural Housing a fee to manage the housing. 

We have a 'management agreement' with Shropshire Council (this is the legal document that sets out in detail the 'who-does-what' relationship between the two organisations). It includes arrangements for checking how we perform to make sure we keep to high standards.

Here's how the major areas of housing responsibility are divided

Shropshire Towns and Rural Housing's responsibilities:
  • Deciding how to spend improvement money.
  • Employing contractors.
  • Ordering repairs.
  • Carrying out repairs or employing contractors to carry out repairs.
  • Collecting rent, dealing with rent arrears and giving or referring for debt and budget advice.  
  • Dealing with empty homes.
  • Dealing with Right to Buy applications.
  • Finding new tenants. This includes using Shropshire Homepoint.
  • Consulting, informing and involving tenants in the housing service and improvements plans.
  • Making sure people keep to tenancy agreements, and taking action if they don't.
  • Managing local estates, providing sheltered housing.
  • Looking after the environment - dealing with untidy gardens, garages, maintaining land around homes and monitoring street cleaning.
  • Dealing with anti-social behaviour and neighbour nuisance incidents.
  • Providing community support services for vulnerable people or referring people to those services. 
Shropshire Council's responsibilities:
  • Overall housing strategy - wider policy issues like promoting sustainable communities.
  • Setting the level of rent.
  • Dealing with claims for housing benefit and council tax benefit.
  • Setting the overall rehousing policy for all of Shropshire.
  • Agreeing Shropshire Towns and Rural Housing's minimum service standards and monitoring its performance.
  • Providing a service for homeless people.

And of course Shropshire Council still delivers all its other traditional (non-housing) services - education, leisure facilities, social services, street cleaning, bins, and so on.

STAR Housing is managed by a board of directors made up of tenants, independents, council representatives and a staff member. See links below to our Senior Management Team and The Board.

We have 2 local customer facing offices and a central base in Shrewsbury:

Oswestry Library

Castle View
Oswestry
Shropshire
SY11 1 JR

Bridgnorth Library

Listley St
Bridgnorth
WV16 4AW

The Spruce Building

Sitka Drive
Shrewsbury Business Park
Shrewsbury
SY2 6LG
Relevant Documents and Links:

Business Plan 2016-2019 (Full Version)

Annual Report 2015-16

Annual Report 2013-14

Annual Report 2012-13

Our Constitution

Our Service Standards

Full business plan

Summary business plan

Terms & Conditions for Suppliers

Contact us

Registered Office: The Spruce Building, Sitka Drive, Shrewsbury Business Park, Shrewsbury SY2 6LG

Registered in England & Wales No. 8289137, a company limited by guarantee.

VAT Reg No: 156 8202 08 

A summer of fun for young people in Bridgnorth thanks to Community Chest fund

Young people in Bridgnorth enjoyed a fun-filled summer thanks to a grant from Shropshire Towns and Rural Housing’s (STAR Housing) Community Chest fund.

STAR tenants can access free energy advice this winter

A new partnership between MEA and the Ebico Trust will enable STAR Housing tenants to seek expert advice and support through a local Freephone advice line.

Keeping your home warm this winter - Warm Homes Discount Fund

£140 off your energy bill for those who qualify.

Best garden winner announced

Mrs Mary Smith from Pinefields in Much Wenlock has been crowned the winner of this year’s Garden Competition.

Events

New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Next Board meeting Thursday 30th November 2017

The next meeting of the STAR Board is on Thursday 30th November

Road Safety Week 2017

From 20.11.2017 to 26.11.2017

We're proud to support this year's Road Safety Week.